Was I unreasonable?

NorthumbrianLad

Recently I bought a DVD recorder from Curry's. After 2 weeks & 1 day it broke - as far as I could tell, the tuner was no longer working.
I returned it to the shop & was offered an exchange or a credit note. I countered by saying that I just wanted my money back, in my opinion it wasn't fit for purpose. The staff member pointed out that under Curry's terms & conditions, goods will only be accepted for refund if returned within 21 days - see receipt. After some more argy-bargy, I realised I was within the 21-day limit, pointed this out & was (ungraciously) given a refund.
Surely a £270 purchase should deserve more than 3 weeks guarantee? And, if I understood the shop's stance correctly, aren't they seeking to overturn Statute?
It goes without saying that Curry's (& their stablemates Dixons / PC World) have now lost me as a customer for good.
Any comments / thoughts most welcome.

bitemebankers

NorthumbrianLad wrote: »

Surely a £270 purchase should deserve more than 3 weeks guarantee?

Your claim has nothing to do with the guarantee period. You demanded a refund, as opposed to giving the shop the opportunity to repair or replace, both of which would be options under any normal guarantee. Not sure what your gripe is here...

somethingcorporate

You are only entitled to a refund if you reject within a reasonable amount of time to inspect the item, for a DVD Recorder I would suggest 2-4 weeks would be about right.

Other than this you are entitled to a remedy of repair, partial refund or replacement. Read the FAQs at the top of the forum for more details.

What they offer is above and beyond SOGA in my opinion.

cardinalbiggles

We are talking about a Dixon group company here then you say;

somethingcorporate wrote: »

What they offer is above and beyond SOGA in my opinion.

and.... wait for it.....

Ok its gone, all credibility of your posting has now left the building.

Goodnight.

Esqui

The period for rejection would generally be accepted to be enough time to fully test that the item works satisfactorily and gives good results. In my mind, for a DVD recorder, that's enough time to record something and playback the results. So if I'm interpreting the letter of the law, SoGA might give a few days, a week?

mattyprice4004

cardinalbiggles wrote: »

We are talking about a Dixon group company here then you say;


and.... wait for it.....

Ok its gone, all credibility of your posting has now left the building.

Goodnight.

Care to explain? They got a refund.

They did get above and beyond the law, 2 weeks is long enough to reject the item - they could have offered a repair.

Equaliser123

mattyprice4004 wrote: »

Care to explain? They got a refund.

They did get above and beyond the law, 2 weeks is long enough to reject the item - they could have offered a repair.

I don't agree. I would have no hesitation in arguing that acceptance had not taken place.

This even seems to be reflected in Curry's own terms.

flashg67

Equaliser123 wrote: »

I don't agree. I would have no hesitation in arguing that acceptance had not taken place.

This even seems to be reflected in Curry's own terms.

Could be, but the Currys 21 day rule could also be what they're offering over and above SOGA, and have nothing to with an implied acceptance period, which I guess could be different for different products?

I see it that the 21 day return is over and above SOGA, as I understand that you can take stuff back under this rule, even if not faulty?

new_owner

I though it was a reasonable length of time.... What you consider reasonable and what Currys consider reasonable quite often differ

I also believe up to 6 months they have to prove the goods were not faulty at time of sale.

I have more than a couple of run-ins with Currys.. the last time was a £1000 TV which I owned for 30 Days... it was a fight but I did get my money back in full..

So I would not consider you unreasonable and like you would never buy from Dixons group again. The fact that they say 21 days is reasonable makes no difference .. it just means you have to fight them on it.

CoolHotCold

Actually new_owner, I think you'll find that the Sales of Goods Act says differently.

You have a reasonable timeframe to inspect and reject goods if faulty, Currys/PcWorld will refund if faulty upto 21 days and exchange upto 28 days.

Outside of this the retailer can choose to exchange, refund or repair. Currys wasn't saying "We're not doing anything", it's just the person on the desk was confused about the timeframe.

Currys/PcWorld actually state what a reasonable timeframe is, and I think you would be hard pressed to find anyone who thinks it isn't unreasonable.



But anyway, OP, if you think the person on the desk didn't handle it well then leave some feedback to letusknow@knowhow.com Good or Bad, the only way retailers can change is through feedback.

Esqui

From the content of the post, I think OP was a little confused about the time frame as well