Refund Issues...

agh20

Hi all,

A quick question if I may. In July this year the CLA Game Fair was cancelled (shortly before the event) the CLA refunded all exhibitors' money. Some of us also paid for electrical services via a third party contractor. Unfortunately the electrical contractor is only offering a 50% refund, claiming that their insurance company is only refunding 50% of the invoice value. Therefore, unless 'all' the invoice value was spent on hardware set-up (unlikely) then the contractor is profiting.

The contractor's T&Cs state that "Any refunds made to an exhibitor for a cancelled order will only be 50% of the order value" and "No refund will be issued for work carried out as ordered by the Exhibitor".

All this aside, does anyone know whether distance selling regulations or similar would support my case in a Small Claims Court? Ultimately I, and others, have paid for a service which was not delivered.

Thank you!
Alan

PS - The amount we're taking about is small (£250) but I feel principle is involved!

CoolHotCold

If it was a business to business transaction (which I believe it is) then both parties are free to agree to whatever T&C's they want (pretty much).

So no, unfortunately it seems you have lost 50% of any money paid to the contractor.

agh20

Thanks - technically I think both businesses are sole traders (mine is) but I suppose the intention is still business to business...

somethingcorporate

Yep, still B2B.

arcon5

I wonder if you'd have a claim against the organisers for consequential losses..... worth having a read of their T&Cs

Hintza

arcon5 wrote: »

I wonder if you'd have a claim against the organisers for consequential losses..... worth having a read of their T&Cs

If they went down this route then there would probably never be another game fair.

Edit:- But I imagine they will have this covered in their T&Cs anyway

agh20

Thanks everyone, that's helpful. I wouldn't go after the CLA, they've been good enough to refund 100% and fair's fair.

Meanwhile the contractor keeps their profit on the deal (probably even more - they didn't need to burn diesel!) and stuffs their 'forced' customers in a monopolistic market...

Looks like I'm stuffed

Take_it_like_a_man,_sonny

Thanks for popping back to let us all know about this.

Please stay around as well!