Apple Aftercare - EU Law

WilliamO

You might be paying for something that is already covered by EU Law.....It states you have two a year warranty automatically......

http://www.techradar.com/news/computing/apple/applecare-warranty-under-fire-by-european-union-officials-1101166?src=rss&attr=all

WilliamO

vyle

Oh god, not this again. There's a difference between spending money to ensure technical support is on tap worldwide, and trying to rely on an irrelevent directive when the SOGA offers more protection, but also DIFFERENT protection. The SOGA isn't a warranty. It's not an automatic right to a full refund, and requires in some cases for you to do a lot of legwork to possibly get a partial refund.

Meanwhile, if you're the sort of person who rings up for technical support, Apple charge £35 per question over the phone, so it could be a wise investment, as well as having extra warranty if you're going to be travelling.

System

I guess the italian courts are wrong too?

shaun_from_Africa

the_r_sole wrote: »

I guess the italian courts are wrong too?

No, the Italian courts are perfectly correct for legislation that has been adopted by the Italian government.

The "2 year" warranty law was not implemented into UK legislation as we are already covered by the Sale of goods act, and this gives you up to 6 years to attempt to claim for faulty or non durable goods.
It was determined that as we in the UK already have greater protection than the EU law would give, there was no requirement for it here.

yangptangkipperbang

WilliamO wrote: »

You might be paying for something that is already covered by EU Law.....It states you have two a year warranty automatically......

Shhhhh............don't tell everyone, it's a secret :rotfl::rotfl::rotfl:

custardy

WilliamO wrote: »

You might be paying for something that is already covered by EU Law.....It states you have two a year warranty automatically......

http://www.techradar.com/news/computing/apple/applecare-warranty-under-fire-by-european-union-officials-1101166?src=rss&attr=all

WilliamO

you do realise Apple Care offers more than a basic warranty?

DCFC79

WilliamO wrote: »

You might be paying for something that is already covered by EU Law.....It states you have two a year warranty automatically......

http://www.techradar.com/news/computing/apple/applecare-warranty-under-fire-by-european-union-officials-1101166?src=rss&attr=all

WilliamO

Its meant to be a secret now you have gone and told everyone

almillar

They do play a bit of a 'no Apple Care = 1 year warranty and nothing else' game. I had a 15" MacBook Pro (the 1st unibody one) and the screen back was coming away from the screen, after 2 years and I think 9 months. Several 'Geniuses' (genii?!) said there was nothing that could be done because it was so OLD and I didn't have AppleCare. I pointed out the Sale of Goods act stating that good should be of reasonable quality and should last a reasonable amount of time, and that this laptop clearly didn't meet that. It eventually got repaired for free in store (whole screen assembly replace) very quickly, but only after more conversations than were needed.
Just because you don't take out AppleCare (or any other warranty) doesn't mean your rights disappear after 1 or 2 years.

fwor

WilliamO wrote: »

You might be paying for something that is already covered by EU Law.....It states you have two a year warranty automatically......

This has been misreported by journalists for years now. If you overlook the basic fact that the EU cannot pass laws, and look at what Directive 1999/44/EC ~actually says~ it places its obligations on the seller, not the manufacturer.

Directive 1999/44/EC has nothing at all to do with manufacturer warranties.

Of course, where Apple is both the manufacturer and seller of an item, then they are bound by the terms of the SOGA - but they would have been before the EU Directive came into effect in 2002 anyway.

custardy

almillar wrote: »

They do play a bit of a 'no Apple Care = 1 year warranty and nothing else' game. I had a 15" MacBook Pro (the 1st unibody one) and the screen back was coming away from the screen, after 2 years and I think 9 months. Several 'Geniuses' (genii?!) said there was nothing that could be done because it was so OLD and I didn't have AppleCare. I pointed out the Sale of Goods act stating that good should be of reasonable quality and should last a reasonable amount of time, and that this laptop clearly didn't meet that. It eventually got repaired for free in store (whole screen assembly replace) very quickly, but only after more conversations than were needed.
Just because you don't take out AppleCare (or any other warranty) doesn't mean your rights disappear after 1 or 2 years.

of course they do
their whole business model relies on the majority of purchasers upgrading their tech on a yearly basis.