Charges for bank statements

rozitron

Need to see some of my old bank statements and im sure i used to be able to view back further than 12mths online.
Now i'm being asked for £10 a statement, surely thats an unfair charge? Especially as online banks dont have the cost of sending out statements anyway!

I'm in 'negotiations' now about how important they value me as a customer but was wondering if anyone else has had issues or if this has been bought up before as i couldnt see anything on the forums?

JuicyJesus

Generally, they can charge whatever they like for a service they provide. Most of the other services they provide are free of any charge - including regular monthly statements.

Gromitt

It depends who you are with, but typically, they'll send out archived statements for free if you have not received them before. Ie, they'll only charge for duplicate statements.

mgdavid

rozitron wrote: »

Need to see some of my old bank statements ......

what have you done with the ones you already kept? If you didn't bother then you will realise why they are charging you....

opinions4u

Now i'm being asked for £10 a statement, surely thats an unfair charge

There aren't many businesses that operate for free.

They've provided you the information. You've not retained it. You agree to the tariff that says they will charge for the service you require.

I'm in 'negotiations' now about how important they value me as a customer

A customer who doesn't pay the agreed price for a service may be a customer who isn't worth keeping.

premierfella

When the bank charges issue was doing the rounds, this was got around by asking for a list of transactions rather than statements (under the Data Protection Act - nominal £10 fee).

Do you actually need the statements or would that be sufficient?
http://www.moneysavingexpert.com/reclaim/bank-charges

dalesrider

Why didn't you download then onto your computer at the time?

CKhalvashi

JuicyJesus wrote: »

Generally, they can charge whatever they like for a service they provide. Most of the other services they provide are free of any charge - including regular monthly statements.

Yup, and bearing in mind that I've had them before and don't know where I've put them, I think paying HSBC a fiver for printing about 100 pages for my accountant isn't too bad a deal.

CK