Dell startup screen freezing!

skap7309

Hi ive just got a new Dell PC and on every other startup it will freeze completley on the first Dell startup screen with which i have to power down at the mains socket. I really do not want the hassle of repacking it and sending it back but i know this mains cut off isnt doing it any favours. Once it gets past this loading bar everything is fine. I have heard it could be a registry issue and ive used a program to check for errors but its still happening. Help! :T

cajef

If it less than a week old get onto Dell straight away.

I had a problem with mine from new, because I phoned them within two days and it was less than a week old, they gave me the option of sending it back or them sending a Dell engineer out to my home address at no charge, even though I had only taken the basic one year service package.

An engineer visit was agreed and within two days he had been and the problem was sorted.

I also got them to phone me back then the call was not at my expense.

I could not fault them for quick service in my case.

Millionare

skap7309 wrote: »

Hi ive just got a new Dell PC and on every other startup it will freeze completley on the first Dell startup screen with which i have to power down at the mains socket. I really do not want the hassle of repacking it and sending it back but i know this mains cut off isnt doing it any favours. Once it gets past this loading bar everything is fine. I have heard it could be a registry issue and ive used a program to check for errors but its still happening. Help! :T

I agree with the above poster, you need to get onto dell and tell them about the problems and keep at them untill its resolved.

Browntoa

try the Dell restore partition

CTRL F11 on boot up

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=32386AB1E51A11DBA8E66B585A34A6AD&docid=DC47E7957E35BBC0E030A68F27280D16

Dan:)_7

try booting in safe mode.... press F8 when starting up until you hear an audible beep!

Dave_®f©

Browntoa wrote: »

try the Dell restore partition

CTRL F11 on boot up

http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?journalid=32386AB1E51A11DBA8E66B585A34A6AD&docid=DC47E7957E35BBC0E030A68F27280D16

I would agree with this. I done a restore last week and solved a lot of issues by taking my laptop back to the way it was out the box.

If the machine is new; it won't be as painfull as losing 2 years of settings and programs. :mad:

DellCA

Skap7309:

I’m at Dell Headquarters in Austin, Texas and I just came across this thread. It looks like I may be a bit late but I wanted to see how all of this worked out and offer my help if the matter is still not resolved.


Neil
Dell, Inc.
neil@dell.com

Aiadi

DellCA wrote: »

Skap7309:

I’m at Dell Headquarters in Austin, Texas and I just came across this thread. It looks like I may be a bit late but I wanted to see how all of this worked out and offer my help if the matter is still not resolved.


Neil
Dell, Inc.
neil@dell.com

Hi Neil, thanks on behalf of many MSEs for being here where there are lots of Dell customers who share their experiences which I have to say are mostly very positive lately.

DellCA

Thanks. I'm glad to hear that.