Ambi Pur oils damaged my subwoofer

J3OEF

Hi Guys,

To cut a long story short, i placed a plug in on top of my subwoofer, i left it a week as i didnt think nothing of it. I then went to plug it back in and noticed some marks on the top, it seems as if the oils had melted the plastic and is now damaged. It was not on its side so i dont understand how the oil has escaped, i got it from a cheap b&m style shop.

I rang ambi pur and told them the situation, they went away and discussed, and come back to me saying i should of read the packaging etc as it says do not place on wood, etc etc.

Now, i at first didnt think it said this on the packet so went to check it out, it didnt say it on the back of the packet where you think it would be, however it has it on the inside of the refill packs the do's and donts which i find odd as who looks on the inside unless told to do so?

Also, what would of happened if it was plugged in, yet leaked on my wooden floor? is that my fault again?

Can i go any further with this or am i !!!!!!ed ?

It cost me £499 for the subwoofer 5 months ago and its now damaged, i can replace the casing for £150 but i feel it is not my fault as the plug in refill could be damaged or anything for oil to escape in some way.

:mad:

Meadows

I thought these things were plug in? That being the case you are expected to plug the into the wall not sit them on a surface.

I would never stand anything with liquid (even a sealed unit - as things can and do leak) on to any spoil able surface.
I am guessing that as the refills say 'Do not place on wood' then you have no comeback. Who looks inside packs for instruction? we all should for how to use a new product, if the product is used as per instructions and then causes a problem we have comeback if not then the fault lies with us.

J3OEF

They are plug in's yet but from time to time if not enough plug sockets are available, i would take it out for say an iron then put back but on this occasion i just did not do this.

Dont get me wrong i understand what your saying but to me a plug in is self explanatory so why would i need to look inside for how to use it?

I personally had no idea fragrance oils would actually burn away wood/plastic until it happened. And after googling, i found its also happened to people who have had them on car vents etc.

OlliesDad

J3OEF wrote: »

Dont get me wrong i understand what your saying but to me a plug in is self explanatory so why would i need to look inside for how to use it?

So that you don't spoil a £499 amp

somethingcorporate

The chemicals in these things are nasty.

I am not sure what you can do, your contract lies with the retailer so have you had a discussion with them? I find it unlikely you will get anywhere with this.

Looksguywalker

OlliesDad wrote: »

So that you don't spoil a £499 amp

Is a subwoofer an amp?

I just wouldn't put a hot, smelly, oily thing on top of a £500 wooden thing....just in case. common sense tells me not to.

Meadows

J3OEF wrote: »

They are plug in's yet but from time to time if not enough plug sockets are available, i would take it out for say an iron then put back but on this occasion i just did not do this.
Dont get me wrong i understand what your saying but to me a plug in is self explanatory so why would i need to look inside for how to use it?
I personally had no idea fragrance oils would actually burn away wood/plastic until it happened. And after googling, i found its also happened to people who have had them on car vents etc.

So that you do not leave the unit on something that will spoil, and a £499 5 month old subwoofer would be one place I would not leave it for sure.
It's a bit like complaining your washer or iron were too hot and damaged the clothing because you did not read the care label inside and just did what you though would be okay.

shop-to-drop

If the item is ruined try your house insurance but you have no claim to make against ambi pur, you were not using the item for the purpose it is designed and sold for.

somethingcorporate

Yep, great idea. If you have accidental damage on your insurance this would be a good place to try if you have no luck with the retailer.

Looksguywalker

This is not an 'insurance job'. The subwoofer is cosmetically damaged and still functions 100% from my understanding. Claiming on Insurance for a damaged bit of wood is not the way forward in this. I'd stick an elastoplast on it before claiming!...smileyrollyhappysarcyemoticon

Looksguywalker

Insurance claim = excess+increased premiums+declaring claim for~five years. Is it worth it for a bit of wood?