statutory rights in relation to glasses

lona43

I recently purchased two pairs of glasses from optical express and asked beforehand would these frames which were the new wide legged type be easily adjusted to suit, as I have a low ear and a high ear.

I was assured they could be adjusted but after collecting my glasses the assistant told me that wide legged frames are not able to be adjusted like ordinary ones.

Also I found after I got home one of the lens has a chip in it and is not fitting properly into the frame.

My question is, can I obtain a full refund, claiming the glasses are not fit for the purpose.?

SuperNashwan

IIRC, if you make a specific purpose clear to the retailer before purchase the goods must be fit for that purpose; additionally the chip would be a defect making the goods of unsatisfactory quality, so you shouldn't have much trouble with this.

lona43

SuperNashwan wrote: »

IIRC, if you make a specific purpose clear to the retailer before purchase the goods must be fit for that purpose; additionally the chip would be a defect making the goods of unsatisfactory quality, so you shouldn't have much trouble with this.

Thanks for your reply. What does IIRC stand for.?

Tyler_Du

lona43 wrote: »

Thanks for your reply. What does IIRC stand for.?

IIRC — If I recall / remember correctly

google is great for stuff like that btw (by the way )

furrypolka

I agree entirely with SuperNashwan.