Gas and electric meters

sammy_kaye18

Hi All

im on gas and electric meters and today i had an electric bill through - well not so much a bill but more a statement of how much id used and it said that they owe me £53.95? I pay with a card - i go and put say ten pound on it get my tokens come home and top it up etc so how do they owe me money?? i dont understand can someone please explain it to me??

the bill reads liek this

Total charges before VAT £101.30
VAT at 5.00% on charges of £101.30 5.06

Total charges for this bill inc VAT £106.36
Total from previous statement -42.31

(then it lists how and what ive topped up the meter with)

Less your payments, thank You -£118.00
total for your account -£53.95

the -£53.95 we owe you will be carried forward to your next bill


So are they going to credit me this?????? I have no idea im so confused can you credit a token meter?? someone help me understand it! Im with Swalec if that makes any difference

stewie_griffin

There's a number of reasons why you can be in credit (or indeed debit) when you have pre-payment meters.

These include; when your statement is based on estimated readings, when an incorrect reading has been used to open your account, any credit on your meter when the statement is produced, when the settings on your meter are incorrect (i.e. their could be a debt set on the meter from the previous occupier).

The best thing to do is to take down all your meter settings and give your supplier a call and if it is a genuine credit then they should send you a cheque refund.