telephone is not ringing when calls come in

oakview

my house phone is not ringing when calls come in. I can ring out no problem. I rang bt and the line was checked and appears to be ok. Was told it could be a internal problem in the property? Not sure what to do next.

System

get a different phone and try it

PasturesNew

Check the phone for any switches in case one's turned the volume down or ringer off.

Are there any other sockets which had a phone and you've unplugged that one? Sometimes only one socket rings.

ic

how many phones do you have connected to the line? I remember we used to have trouble when there were too many as the line couldn't power them all to ring. Single base stations with many cordless phones only count as one connected phone.

If that isn't it, on your BT master socket, undo the two screws either side the socket, and remove the little faceplate revealing another hidden socket (and in the process disconnects all your extensions). Plug a phone in there that you *know* works. If that works, then it shows the problem is somewhere on your side - extension cabling, faulty extension socket, phone, modem, ADSL filter, sky box, burglar alarm.

You need to exhaust all your options before getting BT in, as they'll charge you a fortune if an engineer visits and the problem isn't theirs.

Jaynne

ic wrote: »

how many phones do you have connected to the line? I remember we used to have trouble when there were too many as the line couldn't power them all to ring. Single base stations with many cordless phones only count as one connected phone.

If that isn't it, on your BT master socket, undo the two screws either side the socket, and remove the little faceplate revealing another hidden socket (and in the process disconnects all your extensions). Plug a phone in there that you *know* works. If that works, then it shows the problem is somewhere on your side - extension cabling, faulty extension socket, phone, modem, ADSL filter, sky box, burglar alarm.

You need to exhaust all your options before getting BT in, as they'll charge you a fortune if an engineer visits and the problem isn't theirs.

Follow this advise, make sure you unplug all other telephones, extension leads and anything else like sky boxes before plugging into the master socket. Anything your side of the master socket is your responsibility but the other side is BTs.

Phone lines mostly still have four wires, two carrying the call and two for the ringer. Most modern phones (probably all wireless ones) ignore the ringer and just ring based on the other wires. Older phones or simple corded ones with no separate power supply probably need the ringer lines intact but some equipment will cut these as they can cause broadband slowdowns.

ic

Jaynne wrote: »

Follow this advise, make sure you unplug all other telephones, extension leads and anything else like sky boxes before plugging into the master socket. Anything your side of the master socket is your responsibility but the other side is BTs.

Assuming the extension wiring was done correctly in the first place, removing the first panel as I describe should isolate the master socket from any extensions.

Jaynne

ic wrote: »

Assuming the extension wiring was done correctly in the first place, removing the first panel as I describe should isolate the master socket from any extensions.

In terms of phone wiring (and wiring in general) I'd never make any assumptions