The dreaded Heatwise problem, Can I have a pre payment meter fitted?

smifco

I live in a 2 bed apartment which I rent. The apartment is all electric with one large storage heater in the lounge a small storage heater in the hall and a convector heater in each bedroom the immersion heater hast wo switches one for heatwise and one for anytime boost. I cant find out exactly when the supposedly cheap rate times are for the heatwise as no one including EON seem to know but I do know that the rate is incredibly high 34p per unit? during the day. My wife is disabled and I am her carer so we are using power 7 days a week.My neighbor in the same block got into debt and they changed him to a prepayment meter and he insists it is one rate and much cheaper is this true ? Would we be better off with a pre payment meter?
would I have to get permission from my landlord first?
Will I have to get into debt with EON first to get it changed ?
We pay £75.00 a month direct debit and this has not covered our summer usage even with no heating on
Advice please

Wywth

smifco wrote: »

I live in a 2 bed apartment which I rent. The apartment is all electric with one large storage heater in the lounge a small storage heater in the hall and a convector heater in each bedroom the immersion heater hast wo switches one for heatwise and one for anytime boost. I cant find out exactly when the supposedly cheap rate times are for the heatwise as no one including EON seem to know but I do know that the rate is incredibly high 34p per unit? during the day. My wife is disabled and I am her carer so we are using power 7 days a week.My neighbor in the same block got into debt and they changed him to a prepayment meter and he insists it is one rate and much cheaper is this true ? Would we be better off with a pre payment meter?
would I have to get permission from my landlord first?
Will I have to get into debt with EON first to get it changed ?
We pay £75.00 a month direct debit and this has not covered our summer usage even with no heating on
Advice please

But you also get cheap rate electricity.
Surely that is cheaper than a single rate from the supplier? :huh:

You'll usually pay a lot more with a PPM than paying monthly by DD with a credit meter.

Over £75 per month electricity consumption in the summer? :eek:
What are you using that on??? :huh:

E.ON_Company_Representative:_Helena

Hi smifco,

First of all, I can give you the exact off peak times for you meter if you email me your account number. The times are specific to the meter and area you live.

Economy 10 meters are designed for all electric properties with storage heaters. They give 10 hours of cheaper off peak electricity per day for water heating/storage heating purposes. This is split into three periods during the night, evening and afternoon.

It’s possible to change the Economy 10 meter for a more conventional single rate/Economy 7 but this may have implications for your storage heating/water heating. Therefore, I always recommend customers considering this, to have an independent approved electrician check over the set up first. This may involve some remedial work so as not to adversely effect your storage heating/water heating. Any charge for this would be your responsibility.

You don't need to get in to debt to request a pre-payment meter, this is something we can arrange for you.

However, it may be best to speak to our energy efficiency department first to see if they can help with the way you are currently using your energy.

Hope this helps a little.

Helena

smifco

Hi Helena thanks for your reply. How can I send you my account number without it being shown publicly please? As I would like to accept your help in this matter

smifco

Wywth wrote: »

But you also get cheap rate electricity.
Surely that is cheaper than a single rate from the supplier? :huh:

You'll usually pay a lot more with a PPM than paying monthly by DD with a credit meter.

Over £75 per month electricity consumption in the summer? :eek:
What are you using that on??? :huh:

the cheap rate is between 1am and 8am and its not that cheap anyway the rest of the time for my normal household items ie cooker tv washing machine (which I cant use in the early hours as this is an apartment block) is chargeable at about 34p per unit as against most peoples rate of 4.5p wheras a prepayment meter is one set rate and much less than 34p per unit

E.ON_Company_Representative:_Helena

smifco wrote: »

Hi Helena thanks for your reply. How can I send you my account number without it being shown publicly please? As I would like to accept your help in this matter

Email me at [EMAIL="WebForumAdvisors@eonenergy.com"]WebForumAdvisors@eonenergy.com[/EMAIL] and I will email you back with the details.

Helena

Wywth

smifco wrote: »

the cheap rate is between 1am and 8am and its not that cheap anyway the rest of the time for my normal household items ie cooker tv washing machine (which I cant use in the early hours as this is an apartment block) is chargeable at about 34p per unit as against most peoples rate of 4.5p wheras a prepayment meter is one set rate and much less than 34p per unit

I don't think that's right. That's only 7 hours.

Heatwise is an Economy 10 tariff - it should give you 10 hours of cheaper off peak electricity per day for water heating/storage heating purposes. This is split into three periods during the night, evening and afternoon.

Hopefully the Eon rep will clarify the times with you when you email her

Where do you think you can buy a single rate electricity tariff and be charged just 4.5p kWh? :huh: Certainly not from Eon!


Edit: A thread earlier this year suggests the tier 2 rate for daytime units on the Heatwise tariff is about 16p per kWh; the 34p sounds like the tier 1 rate (which is a premium on the initial units rather than incur a daily standing charge)

In your email, ask the Eon rep to explain this to you too

Terrylw1

Malc confirmed on another thread that Heatwise can come with an E7 meter.

So, Helena can check out your meter arrangement from the data they received about the meters.

Just add to Helena's post, if it requires rewiring it will be an issue to talk to the landlord about as well. If the landlord then refuses, being forced to stay on a tariff/meter that causes detrimental financial impact would need exploring in terms of unfairness.

YoYoY

Here's the post I think Terrylw1 is referring to:

http://forums.moneysavingexpert.com/showpost.php?p=56060353&postcount=19

E.ON_Company_Representative:_Malc wrote:

Absolutely certain. I've seen many cases where Economy 7 is fitted alongside Heatwise. In fact, I've seen more with Economy 7 than those fitted with a single rate meter.

Am I interpreting this correctly? Does it mean the consumer has 2 metered supplies?
One of which will be the Heatwise giving 10 hours of cheaper off peak electricity per day for water heating/storage heating purposes.

The other being an E7, dual rate meter for all other purposes. (e.g. lighting, plug in appliances, etc)

If this is correct, and as Malcolm says the installation of an E7 meter alongside a Heatwise meter is the most common installation, is this further evidence that a customer really doesn't need storage heaters and/or electrically heated hot water to benefit from the savings an E7 meter can provide?

amiehall

I definitely benefit from E7 year round when my storage heaters are not in use. I'm not with Eon though and honestly my day rate is only marginally higher than a standard one and with a 5p night rate, it would be hard not to be better off....

Terrylw1

YoYoY wrote: »

Here's the post I think Terrylw1 is referring to:

http://forums.moneysavingexpert.com/showpost.php?p=56060353&postcount=19



Am I interpreting this correctly? Does it mean the consumer has 2 metered supplies?
One of which will be the Heatwise giving 10 hours of cheaper off peak electricity per day for water heating/storage heating purposes.

The other being an E7, dual rate meter for all other purposes. (e.g. lighting, plug in appliances, etc)

If this is correct, and as Malcolm says the installation of an E7 meter alongside a Heatwise meter is the most common installation, is this further evidence that a customer really doesn't need storage heaters and/or electrically heated hot water to benefit from the savings an E7 meter can provide?

I'm not great on Heatwise, not done much with them, but its 2 seperate MPAN's with the Heatwise being classed as Heat as far as I know.

So, it will be a Day, Night & Heat set of circuits in the consumer unit.

The odd thing is the E7 part. I'm assuming that they disable the timeswitch so the registers click over but don't do anything more. This would make it work like the 3 rate dual MPAN E10's in certain regions.

Heatwise is a unique product so its a bit different to E10. People often think Warmwise in SWEB is E10 but its far more complex with 2 Heat rates and bank holiday settings...so these regional unique meters take some researching!