Funmobile

tightwadten

These clowns have stole £9 from my daughters phone despite sending stop to them, she has never knowingly signed up to them yet after topping up today they stole another £9, i've emailed them and had no reply and can't get an answer from there helpline, i realise she will have to get a new sim card to stop this but how can they be allowed to get away with this, she's only 11 and although she doesn't go far but i like for her to keep in touch, this has got me spiting mad, is there anything i can do about it?

eyelinerprincess

are you sure she never signed up? Could she have text for a ringtone or something and not realised that it's a subscription service?

yummymummy79

If the texts are coming from a short code (88888 etc) then you can get the details of who operates this service from the ICSTIS website:
(http://www.icstis.org.uk)
You should be able to get an address and alternative phone number, so could try calling / writing asking them to stop sending them.

If your daughter has inadvertantly signed up to it, then it could be a bit more difficult and may depend on the cancellation rules but still won't hurt getting more info on the company at least.

tightwadten

Thanks for the replys, its possible she may have signed up by mistake but even after i cancelled it and had a text from them to say her subscribtion was cancelled they still took her money when i topped it up, i spoke to them on the phone today but had no joy, i'm just going to cut my losses now and get her a new sim card, it just makes me mad how they can keep taking her money when i've asked them to stop.