energy bill for previous address

inson04

I moved house about 5 months back and my energy supplier sent me a final bill for gas and elec, i could not pay off the amounts in full so i set up a payment plan to pay them.My gas payments are being made but every month i get a letter saying i still owe my final elec bill,every time i ring them to sort it,they tell me they have sorted the problem and that they will send me the details of he payment plan, BUT still no details. Is there a way i can get them to cancel the final bill as its there mistake that im on not paying it off.If it had been set up properly first time it would be paid off by now.

jalexa

inson04 wrote: »

If it had been set up properly first time it would be paid off by now.

Equally if you had been able to settle your final bill there wouldn't have been a problem. So who is really to "blame"?

That said, if you are not 100% satisfied with the outcome of the telephone contact raise a formal complaint, in writing or by email, strictly in accordance with the supplier's complaints procedure.

Wywth

inson04 wrote: »

I moved house about 5 months back and my energy supplier sent me a final bill for gas and elec, i could not pay off the amounts in full so i set up a payment plan to pay them.My gas payments are being made but every month i get a letter saying i still owe my final elec bill,every time i ring them to sort it,they tell me they have sorted the problem and that they will send me the details of he payment plan, BUT still no details. Is there a way i can get them to cancel the final bill as its there mistake that im on not paying it off.If it had been set up properly first time it would be paid off by now.

There appears no mistake in the electricity bill you have been provided with, and because there appears no agreed repayment plan, presumably you are now 5 months in arrears.

Probably stuffed your credit history by now. That could adversely affect you getting any form of credit for the next 6 years.
You can check by asking the 3 credit reference agencies, but if it has, there's little you can do about it.
If it hasn't, or even if it has, I suggest you pay the supplier because as you say, it really should be paid off by now

inson04

thank you for the smart and useless comments, really if no decent advice don't say anything at all, as a matter of fact 3 weeks before moving the suppliers told me i was in credit, but when came to moving it turned out i was not and it was a mistake by the the first customer service personal, and when you have a baby less than a year old funnily enough you do not have spare cash just sitting around to pay for someones mistakes.because no doubt someone will have another smart comment, i was on a monthly direct debit and was informed i was paying the right amount for my usage. so PLEASE if any decent advise please reply,if not DO NOT BOTHER AT ALL.

Terrylw1

inson04 wrote: »

thank you for the smart and useless comments, really if no decent advice don't say anything at all, as a matter of fact 3 weeks before moving the suppliers told me i was in credit, but when came to moving it turned out i was not and it was a mistake by the the first customer service personal, and when you have a baby less than a year old funnily enough you do not have spare cash just sitting around to pay for someones mistakes.because no doubt someone will have another smart comment, i was on a monthly direct debit and was informed i was paying the right amount for my usage. so PLEASE if any decent advise please reply,if not DO NOT BOTHER AT ALL.

By going from being in credit on a DD to being in debt for a part bill to close your account, what has happened?

Were they underestimating your bills and you provided a closing reading which caused it to catch up?

inson04

exactly, i even increased the direct debit as they told me i was under paying even though they suggest the amount for the me.so as you can understand i am confused and annoyed with the situation.

spiro

inson04 wrote: »

exactly, i even increased the direct debit as they told me i was under paying even though they suggest the amount for the me.so as you can understand i am confused and annoyed with the situation.

Even when you pay by DD you should check every bill they send you and if the end reading is an Estimate you should always read your meter and submit a reading unless the difference is only 1 or 2 units but I sometimes even do it then as it allows them to better estimate as they are estimating on actual readings not ongoing estimates. Suppliers only have to read your meter every 2 years and with elec the 2 years restarts every time you change supplier.

Terrylw1

Are the account start and end readings correct? If so, at least there isn't an issue with the actual consumption to resolve.

It just seems that they underestimated the bills. Whilst you should check they match your meter as Spiro said, they have a commitment to accurate billing. If they don't get readings though, their estimates are based on whatever they have as an energy history. Its difficult to say more as you would need to include info about whether you switched o them, when from, have they taken any readings, etc.

If none of that is an issue and they have billed you from the correct start-to-end readings, you will need to pay it and your issue seems more about including the elec into the payment plan with your gas. So, to step them telling you its sorted and being chased again, raise it as a complaint requesting the payment plan. At least this way, it will stop all follow up until its resolved and you can refer it to the ombudsman after 8 weeks if you need to.