N Power nightmare

jane-_4

I moved into an office in 03/12 which was previously occupied by someone who had not paid their electricity bill since 09/11.
My first communication with N Power was a letter asking me for all my details which I filled in and sent off.
The previous occupier had made a mistake with my business name so I corrected it.
Then came the bills.
I had supplied all the meter readings from 03/12 until 06/12.
My next bill was sent to my name with the previous occupants business name.
I had to then email my tennancy agreement so they would change it and they got it wrong again.
Not one of the bills has been correct one was 2000 units out.
Addresses always incorrect even down to the county being wrong.
I now have a bill which is close to correct as they still have not used my meter readings but the address is right.
I am now recieving text messages from a debt collection agency who are chasing the previous occupants debt and addressing the texts to her.
I spoke to N Power who say they would not have given my mobile number to them and I have spoken to the debt collection agency too.
What do I have to do to get a correct electricity bill?
Im really anoyed my mobile number has been passed to a debt collector in error by them too.
How can I begin to resolve this mess?
I have had 5 incorrect bills now one way or another.

undaunted

Complain to Npower initially, and also confirming correct readings, tennancy dates etc & demanding an accurate bill & the cessation of harrassment by them & their agents on a matter which you have no connection with or any interest in whatsoever.

Tracing the old owner & obtaining payment for their consumption is Npowers problem not yours.

Terrylw1

Perhaps also consider how your mobile number was given out because this could be a breach of the DPA which is a complaint regardless of all the other issues.

Given the set up issues, which are one of the simplest processes in this sector, its entirely possible that your contact info has been included on the other tenants account.

Could you check this via a SAR maybe?

It may still need removing.

Wywth

jane- wrote: »

I moved into an office in 03/12 which was previously occupied by someone who had not paid their electricity bill since 09/11.
My first communication with N Power was a letter asking me for all my details which I filled in and sent off.
The previous occupier had made a mistake with my business name so I corrected it.
Then came the bills.
I had supplied all the meter readings from 03/12 until 06/12.
My next bill was sent to my name with the previous occupants business name.
I had to then email my tennancy agreement so they would change it and they got it wrong again.
Not one of the bills has been correct one was 2000 units out.
Addresses always incorrect even down to the county being wrong.
I now have a bill which is close to correct as they still have not used my meter readings but the address is right.
I am now recieving text messages from a debt collection agency who are chasing the previous occupants debt and addressing the texts to her.
I spoke to N Power who say they would not have given my mobile number to them and I have spoken to the debt collection agency too.
What do I have to do to get a correct electricity bill?
Im really anoyed my mobile number has been passed to a debt collector in error by them too.
How can I begin to resolve this mess?
I have had 5 incorrect bills now one way or another.

Why??? :huh:

You really should have contacted the supplier when you first started uising their supply.
The previous account holder cannot set up an accoint for you.
Your failure has resulted in you being charged at the suppliers 'deemed rate' which would be more expensive than an agreed contract rate.

jane-_4

Wywth, I agree with you but I did not know who the supplier was and no letters came even for the old occupant. The landlord did not know the supplier and we were not helped by the previous occupant, perhaps because of the outstanding account. How would you find the supplier because I didnt know what to do other than wait?
Also agree it was a DPA slip but I dont know what a SAR check is.

Wywth

jane- wrote: »

Wywth, I agree with you but I did not know who the supplier was and no letters came even for the old occupant. The landlord did not know the supplier and we were not helped by the previous occupant, perhaps because of the outstanding account. How would you find the supplier because I didnt know what to do other than wait?
Also agree it was a DPA slip but I dont know what a SAR check is.

http://lmgtfy.com/?q=how+to+identify+your+business+electricity+supplier

Terrylw1

jane- wrote: »

Wywth, I agree with you but I did not know who the supplier was and no letters came even for the old occupant. The landlord did not know the supplier and we were not helped by the previous occupant, perhaps because of the outstanding account. How would you find the supplier because I didnt know what to do other than wait?
Also agree it was a DPA slip but I dont know what a SAR check is.

So, your landlord isn't registering for accounts inbetween tenancy periods? The landlord knows they are in a Deemed contract for these periods and by not setting these accounts up they are knowingly avoiding any standing charges and could easily pass on their usage to customers if they haven't submitted their own opening reading. So, be wary of this.

Info on the SAR can be found here.

http://www.ico.gov.uk/for_the_public/personal_information/how_manage/access_info.aspx

nPower

Hi jane-,

I'm really sorry to hear that your bills don't seem to be correct and that the address details keeping conflicting.

Please could you send me all the details to [EMAIL="forumresponse@npower.com"]forumresponse@npower.com[/EMAIL], and I can get this looked into for you?

Kind regards,

Adam