Tesco Clubcard c/c refusal

gardenia101

Just tried to use my Tesco c/c for £6 at Morrisons today - had a "not authorised" comment come up on the pinpad 3 times until a supervisor pressed the magic button & it went through. The cashier hadn't seen this happen before.

Can't get through to Tescos Helpline (as usual) so wondered if anyone else had had the same happen & its just another Tesco glitch? Can't check online account as no secure network, & there is no way I'm anywhere near my limit.

jonesMUFCforever

Not enough information here - you don't tell us whether it is a new card, how close you are to limit, or whether you have been late or missed a payment to your account or it could be simply a locked pin.

SCO

until a supervisor pressed the magic button & it went through.

not heard of that before. if it is not authorised the retailer should not be able to overide that.

chanz4

sounds more like their chip and pin system

gardenia101

jonesMUFCforever wrote: »

Not enough information here - you don't tell us whether it is a new card, how close you are to limit, or whether you have been late or missed a payment to your account or it could be simply a locked pin.

I've had the card for years, at leeask 1K off my credit limit, never missed a payment & pay off in full automatically - I've logged on since having the card declined in a different place a second time & there are no transactions that have gone through my account that I don't recognise.

When I finally got through to their "helpline" they said they'd been meaning to speak to me about some transactions from a few days ago - wonder when they were going to get around to it :rotfl:. They then said I must have had an unusual spending pattern for thet week - nope, used the card at the same shops I had the week before, & the week before that....

Then it must have been that I'd used the card in a retailer that has "a problem with fruadulant transactions" - I suppose that could be any large supermarket chain.

They did say that the supervisor at Morrisons should have 'phoned for authorisation & not pressed the magic button - & it would have been sorted out then & there. Had that happen a few times now, so getting used to the embarrasment of being stopped at the checkout & taken into a little room with security while my shopping is taken off me :eek:. Shame it only happens at the really busy times when shops are rammed with at least 5 people I know

I'm assured it is now working again but I've had a sharp reminder of how important it is not to rely on a c/c, or getting through to a helpline in under an hour....