Lloyds TSB missing bank account

Nine_Lives

A few weeks ago i opened a classic account ready to call & turn it into a Vantage account & grab the 4% offer.

A few days after this i applied again.

Once the internet banking details came through, only one account was showing. I waited a while & still only 1 account showed, so i called up to open a new Vantage account as well as turning the classic account from the first application into a Vantage account.

In case i lost anyone there - i have 2 Vantage accounts now.

So i get a bank card through from TSB today thinking it's the card for one of the accounts...
...but a quick look at the account number & i see it is different to both account numbers for my Vantage accounts.
The only thing is - this account, which i'm assuming must be the 2nd classic i applied for, isn't showing in my internet banking page.

I've been through a few links but can't find how i add it to my internet banking page...
...which is why i'm coming here to you guys.

Then i can call up & upgrade it to a Vantage account & that's my 3 then.

zerog

You can call up without it showing on internet banking.. their website is very backwards, I think you'll have to call someone to get it to show.

Nine_Lives

I just called today as i've now 3 debit cards from TSB yet only 2 accounts showing online.

I know which account is just a classic (not a Vantage) so i called just this minute to upgrade to Vantage & explained the situation.

Apparently i have more than 1 profile - with 1 profile housing 2 accounts & another housing just the one. The chap said that he'd need to get the relevant team to call me back on this which is likely to be Monday/Tuesday

Only thing is we're away Monday-Thursday next week.

Looking at the contact phone numbers on their page, wouldn't i just have to call the internet banking 0845 number to rectify this, which it states is open today until 6pm??

I'm a bit lost as to why he says i need to wait until Monday-Tuesday.

dalesrider

K_P83 wrote: »

I'm a bit lost as to why he says i need to wait until Monday-Tuesday.

At a guess that department only works Monday-Friday.

Do you not have a mobile they can contact you on?

Nine_Lives

dalesrider wrote: »

At a guess that department only works Monday-Friday.

I understand that - as with other banks, i'm sure their similar dept only works Mon-Fri (not very helpful for those of us who actually work 'standard' hours - i myself work 7:30am-5:30pm as a minimum, sometimes onwards to 7:00pm or even beyond).
However what about the 3rd green box down on this page: http://www.lloydstsb.com/contact_us.asp

If you have a query about using Internet Banking please call us on
0845 3000 116. We’re open 7am - 10pm Monday - Friday and 8am - 6pm on weekends.

That's the bit that confuses me about what he is telling me. Though i don't want to be in a long queue on an 0845 just to try & find out

Do you not have a mobile they can contact you on?

Having bother with my phone at the moment unfortunately. Besides, i've already told him the home phone number now.

zerog

Why not try some of the 0800s and ask them to transfer you?

08000567285 worked last time I tried out of hours, and there's the vantage freephone number

Nine_Lives

What a load of tosh!

Called up the number today & almost like i'm in touch with Santander all over again ......... i get conflicting information.

The chap yesterday said it'd be sorted out during the week when they'd call me back as they only work those hours.
The chap i just called this minute said that it CAN'T be sorted out over the phone & i have to go in branch.

This is due to me being a former customer - one account has been paired with my old online details, the other 2 accounts have been put to my new online banking set of details.

From memory, you need to make an appointment to discuss with TSB & we go away on holiday tomorrow, back on Thursday. The following week i'm back at work with no chance of getting in.

Great.

jonesMUFCforever

OP have you had a letter at all asking for you to take ID to a branch?
This is one reason the 'invisible' account may not be seen - it has not been completely opened yet.

Nine_Lives

Nope nothing like that at all.

The 'missing' account is actually the second account i opened.

First & 2nd were opened online within days of each other. 3rd was opened over the phone a few weeks later. First & 2nd were upgraded to Vantage over the phone. First account & third accounts are showing online, second isn't.