Faulty Shoes

Perkins176

Hi

Was wondering if anyone could help

I bought a pair of shoes from a Mango store back in Feb 11 paid for by credit card.

I have worn them 5-6 since. I noticed (eventually!) every time I wore them I was left with what I can only describe as a squelching feeling on the arch of my left foot, this would last for months and was quite painful. I eventually checked the shoes and found the arch on the outer sole of the shoe itself was indented and did not match the other shoe.This suggested to me it was a fault with the shoe.(Yes I learnt from mistake and haven't worn them since)

I contacted mango online twice using the online form stating my problem back in june 12 and again in july 12.No reply, I phoned them and was told they had a backlog and it would be quicker to visit the store. I visited the store and was directed back to customer services. I phoned cmr services yesterday but their system was down?!

The girl at the store said she would raise it with her contact at HQ. I have now been told by her - They can't do anything because:-

- I bought item over 12 months ago - they only offer a guarantee for 12 months
- They have not had any reports of a fault with that item
- I didn't report it to them earlier.

I have pointed out they were not bought as faulty and I would expect them to be fit for purpose and having only worn a few times the fault was unlikely to have occurred through wear and tear through every day use.

The shoes cost me £45.00, it's not really the cost more the fact they are unwilling to even considering looking at the fault I have highlighted.

I have read about their poor customer service on a few other posts and wondered if there was any point in pursuing this with them and where I should go from here??

bris

Nearly 18 months old, not much you can do about this one.