cant open any attachments on internet - runtime error

sitcom321

I can get onto web pages but if there is an attachment on it it just comes up runtime error and then closes, anyone any idea

waddler_8

It's probably an add-on, start IE in no add-ons mode:

http://www.enhanceie.com/ie/troubleshoot.asp

Problem: Crashes or hangs

If IE crashes, the most likely problem is that there's a buggy add-on (Toolbar or Browser Helper Object). In order to verify and isolate the buggy add-on, follow these steps:

1. Start IE in No Add-ons mode, either by right-clicking the Desktop icon, or clicking START | RUN and typing: iexplore.exe -extoff
2. Determine if IE fails.
3. If not, use Tools | Manage Add-ons to disable all browser extensions and toolbars.
4. Restart IE and reenable browser extensions one-by-one.
5. Once you've found a broken extension, contact the manufacturer and ask for an update.

sitcom321

thanks for this but not very good with this stuff, clicked start but can see "run" what are browser extensions?

waddler_8

These explain more:

http://windows.microsoft.com/en-gb/windows7/How-do-browser-add-ons-affect-my-computer

http://windows.microsoft.com/en-gb/windows7/Internet-Explorer-add-ons-frequently-asked-questions

http://windows.microsoft.com/en-gb/internet-explorer/products/ie-9/tips/manage-add-ons

It'll help if you give which operating system you're using (XP, Vista, Win 7) & which IE version (7,8,9)