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Trades men cracked window

NO-DRAMA
NO-DRAMA Posts: 5 Forumite
in Consumer rights
Hi
We've just a nearly £1500 of new flooring fitted upstairs and the day after it was fitted I noticed a large crack in the window which definitely was not there the day before the fitting(I know as I cleaned all the window sills that day)I've phoned the carpet fitters which is a local company which has been going nearly 30 years,and they are basically denying they had anything to do with it.There attitude is terrible and they are just arguing with me about it.Of course I don't think they did it on purpose accidents happen but they're not willing to accept that.Can anyone give me some advice on where I stand?
Thanks

Comments

  • bod1467
    bod1467 Posts: 15,214 Forumite
    Your issue may be that you'll struggle to prove they did it. (In this situation you need to prove their guilt, not they need to prove their innocence).

    Might be time to take a hit on your home insurance. :(
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Well if you cannot prove it and they are denying it then your options are very limited.

    Do you have insurance?
  • Takeaway_Addict
    Takeaway_Addict Posts: 6,538 Forumite
    Part of the Furniture 1,000 Posts
    NO-DRAMA wrote: »
    Hi
    We've just a nearly £1500 of new flooring fitted upstairs and the day after it was fitted I noticed a large crack in the window which definitely was not there the day before the fitting(I know as I cleaned all the window sills that day)I've phoned the carpet fitters which is a local company which has been going nearly 30 years,and they are basically denying they had anything to do with it.There attitude is terrible and they are just arguing with me about it.Of course I don't think they did it on purpose accidents happen but they're not willing to accept that.Can anyone give me some advice on where I stand?
    Thanks

    Sorry but if they don't think they did it what else are they going to do?
    Don't trust a forum for advice. Get proper paid advice. Any advice given should always be checked
  • NO-DRAMA
    NO-DRAMA Posts: 5 Forumite
    Thanks for your replies everyone.It's all sorted now.they've paid for the window to be replaced.
  • Takeaway_Addict
    Takeaway_Addict Posts: 6,538 Forumite
    Part of the Furniture 1,000 Posts
    NO-DRAMA wrote: »
    Thanks for your replies everyone.It's all sorted now.they've paid for the window to be replaced.

    They obviously asked one of the guys and they admitted it. Good result in the end
    Don't trust a forum for advice. Get proper paid advice. Any advice given should always be checked
This discussion has been closed.
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