Eon

aimee0763

Hello Everyone,

Would like some advice please I am on Income Support under ill health. I pay my electricity bill to EON £57.00 every two weeks. I usually send my meter reading every quarter online my bill is also paper free online after sending the new meter reading which was due this month my electricity bill is £138.96 in credit after that quarter. I’ve made two payments so far and now my bill is £252.96 in credit and my next quarterly bill is not due until December 2012.



I am wondering if I am paying too much per fortnightly surely when paying the quarterly bill I should not have such a large amount of credit left can someone please advise me. I want to contact EON to ask them why I have such a large credit amount after the quarterly bill and that I am paying too much if they can reduce the amount of £57.00 per fortnight I would like some advice on how to approach EON before I make the phone call I am not confident with them.


Can someone please advise me how to go about asking EON to reduce my fortnightly bill or is there a number I can ring where someone can help me with EON. The £57.00 per fortnightly is crippling my budget already but that what they ask me to pay saying I am using more electricity that I am paying for but when I see my statement that is not the case because I am in credit also my electricity is a fixed yearly rate.


Thanks in advance.

aimee

penrhyn

Ring them, and have your latest meter reading to hand. Ask them to review your payments. How come you are paying fortnightly?

E.ON_Company_Rep_Chris

Hi Aimee

I’m sorry you don’t feel confident in contacting us about this. I’m hoping I can help a little.

It sounds like you’re on a payment arrangement that helps you budget by paying your annual bill in fortnightly instalments.

We’d expect you to build up some credit over the summer ready for the extra energy you use in winter. We review the amount you pay each quarter and will let you know if it needs to change.

It’s great that you provide readings online and are getting accurate bills but there still might be a way that we can reduce the amount you’re paying.

I’m happy to have a look for you and I’ll give you a full breakdown of how your payments are calculated and check for any savings too

You can email me direct at [EMAIL="webforumadvisors@eonenergy.com"]webforumadvisors@eonenergy.com[/EMAIL] and I’ll get back to you asap.

Thanks

Amanda