More Than car insurance nightmare.

Quentin

You can find out the tp's current insurer yourself if it is any help. (They may have been the insurer at the time)

Go to askmid and pay £4 for the details.

BertTheRaccoon

If More than can't be persuaded to deal with this claim, given the appalling handling they have subject you to so far and the rather good complaint you have (not to mention a letter to Watchdog for good measure) then it's not worth wasting the time with the complaint procedure to get the claim moving as this doesn't get you a settlement any time soon. - You can come back to that later.

Ask for the following:

1- You want the third party insurer details, company, policy number etc

2- You want a copy of the engineer's report on your car - this is vital as if the car cannot be located or has already been processed through a salvage auction, you have no way of getting a settlement for the car from tpi if there is no vehicle to inspect or evidence of what the value had been appraised at. At best they would give you a luke warm settlement value arguing you have no proof of vehicle condition etc

3- Phone third party insurers and ask them to take you under their wing.

Parking_Trouble

Is there not a case for the OP to pursue a complaint though the FOS?

BertTheRaccoon

Parking_Trouble wrote: »

Is there not a case for the OP to pursue a complaint though the FOS?

You have to exhaust the insurer's own complaint's procedure before the FOS will even consider the complaint.

Parking_Trouble

Yes, I know that but complaining to the insurer is just a means to getting the FOS involved which no one has suggested yet.

The OP can get the FOS to send the complaint on their behalf - but make sure they include all the facts and what you want as an outcome.

http://www.financial-ombudsman.org.uk/consumer/complaints.htm

dunstonh

The OP can get the FOS to send the complaint on their behalf - but make sure they include all the facts and what you want as an outcome.

As has been discussed on other threads, that is a not a good way to do it. You are getting an unqualified and generally low knowledge person who answers telephones (say like a call centre) to take down your information without knowing what is important or not. They will then summarise the complaint to the firm often leaving out key information or adding in totally irrelevant or wrong information. Plus you are adding a few more days to the process as the FOS then send it ot the firm. Better to complain direct to the firm as it saves time and ensures what you say is recorded correctly by someone that knows what is needed or put it in writing to give yourself time to note the things you wish to complain about rather than a phone call where you may not get to say everything you want.

On the other threads, those that have seen FOS originated complaints all agreed how bad they were in passing the right information on.