We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a Merry Christmas. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
Bt - charge for duplicate bill
stanollie
Posts: 1 Newbie
in Phones & TV
We have a purely online account with BT. When checking our last bill I noticed a charge for £4.80 for a duplicate bill requested on 13th August.
I called and disputed and the customer service rep said they would have to check the phone conversations. He gave me a reference number.
Then, today, I got an e-mail saying my account had changed to online and paper billing.
I called again, and the indian call centre lady said it was an error, and so was the duplicate bill.
Has this happened to anybody else ie. are BT randomly charging customers for duplicate bills and hoping they won't notice?
I called and disputed and the customer service rep said they would have to check the phone conversations. He gave me a reference number.
Then, today, I got an e-mail saying my account had changed to online and paper billing.
I called again, and the indian call centre lady said it was an error, and so was the duplicate bill.
Has this happened to anybody else ie. are BT randomly charging customers for duplicate bills and hoping they won't notice?
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 352.9K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.7K Spending & Discounts
- 246K Work, Benefits & Business
- 602.1K Mortgages, Homes & Bills
- 177.8K Life & Family
- 259.9K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards