Buyer Unhappy With Condition Of Item They Collected On Sunday

roses

Hi, I sold a desk last week & the woman came over on Sunday. I asked her to take a good look at the item before handing over the payment (cash) to make sure she was happy with it. She said she was, and off she went.

She has just sent me an email to say that now she has decided I didn't do a good job describing the conidtion and it was a bit more worn than she expected.

She said she won't return it but I think she is fishing for a partial refund. I don't want to refund her as she had full opportunity to examine it before paying.

Does anyone have any advice on what to go back to her with? I am fully expecting negative feedback now, argh!

malkyh

Tell her to return it to you before you'll refund and a partial is not going to happen.

theonlywayisup

Not much you can do about negative feedback other than to give a calm (lower case) response along the lines of 'buyer inspected and collected in person'.

I would politely send her an ebay message reminder her that she inspected the item fully on xyx date before paying in cash.

art_for_arts_sake

I wouldn't jump to any conclusions just yet, the buyer may just want to get something off their chest rather than get money off, if you'll excuse the pun.

I collected an item I'd won a few months ago, when I got there I found it wasn't in as good a condition as described. The seller showed me the next item earmarked for sale to see if I was interested, I pointed out it had missing parts but held back any further criticism, but it was well worn. When it was listed the same item was described as being in excellent condition, and the buyer left positive feedback. Takes all sorts I guess.

I'd already left positive feedback myself as I didn't want to rock the boat but was plagued with doubt as whether to say something, in the end I sent an internal message expressing my disappointment at the condition of the item, but didn't ask for anything back.

I've always been as accurate about the condition of the items I'm selling as possible, excellent means exactly that, and any marks or chips are pointed out, any significant wear and tear and the item is listed as good to fair condition rather than excellent.

GregtheHammer

art_for_arts_sake wrote: »

I wouldn't jump to any conclusions just yet, the buyer may just want to get something off their chest rather than get money off, if you'll excuse the pun.

Thats how I would read the communication. Personally I would not answer & leave it at that. If they are fishing for a partial refund you will hear from them again soon enough!