help please so upset and confused !!

kit34

i am planning to be married next year but have become quite suspicious of the company we are using they have just given us the runaround and ive heard some bad first hand reviews too , please dont telll me i should have checked this first we did and its only recently things are coming to light ,, i agreed to pay over £2000 and signed an e document which detailed what we would be getting etc , i have paid a £500 deposit , i now no longer want to go thru this site for my wedding but on the forms it says NON REFUNDABLE / NON CHANGEABLE. 100% CANCELLATION CHARGES APPLY do i have to pay the remaining balance ? or can i cancel and take the hit on the deposit and go with someone i am more comfortable with without any fuss ? , im not verywell versed on money matters and am sat here in tears at the thought ive basically f~~~ked everything up.... found terms and conditions but still none the wiser so hopefully someone can help ..........

TERMS OF BOOKING / CANCELATION
When a booking is made and a deposit payment or EchoSigned contract is confirmed then the booking non refundable and non changeable. Where a change is made ************ Ltd reserve the right to charge an amendment fee as well as any fees due to the supplier. Changes on bookings will only be made once the full fee has been paid direct to ************. Should a customer decide to cancel our services then the retention fees and any booking fees are non refundable.

InsideInsurance

They can only legally claim for the losses they have sustained irrespective of what their contract states.

You will have a devils own job to get any of your deposit back but they wont have a leg to stand on to try and get the balance of the agreement given the amount of notice you have given.

wealdroam

OP, this post may help...

Is a Deposit Ever Refundable?

Looksguywalker

kit34 has posted here at my suggestion. She originally posted in the Citizens Advice forum here:-

https://forums.moneysavingexpert.com/discussion/comment/56093571#Comment_56093571

I see a fair few threads in CAB that perhaps should be in Consumer Rights. Is there any guidence from MSE on where to post?

kit34

thankyou , that makes me feel much better ! i think i will suck this one up and cancel i doubt they will harrass me for the rest , then i can get on with planning my wedding

wealdroam

Looksguywalker wrote: »

kit34 has posted here at my suggestion. She originally posted in the Citizens Advice forum here:-

https://forums.moneysavingexpert.com/discussion/comment/56093571#Comment_56093571

I see a fair few threads in CAB that perhaps should be in Consumer Rights. Is there any guidence from MSE on where to post?

Yes, there is in this case.

There is a giant banner at the top of the CAB board...

Please note. At the moment our CAB representatives will be answering posts within 2 working days on certain topics only. Before posting a query that's off-topic, please see if there's a more suitable board elsewhere on the forum. See the Intro thread for info. Thank you.

And by clicking on it you get taken to this thread.

It appears they are only answering questions on four different topics:

· dealing with debts and debt disputes
· housing benefit
· tax credits & benefits for people in work or looking for work
· your basic rights at work and redundancy problems

Looksguywalker

wealdroam wrote: »

Yes, there is in this case.

There is a giant banner at the top of the CAB board...

And by clicking on it you get taken to this thread.

It appears they are only answering questions on four different topics:

· dealing with debts and debt disputes
· housing benefit
· tax credits & benefits for people in work or looking for work
· your basic rights at work and redundancy problems

Which is as far as I can see is circumvented and not seen if you click on the latest topic on the CAB board on the Forums.

To be honest I think all of the above is far better covered elsewhere on MSE.

wealdroam

Looksguywalker wrote: »

To be honest I think all of the above is far better covered elsewhere on MSE.

Yes, me too.

Looksguywalker

wealdroam wrote: »

Yes, me too.

There should be some sort of thread merger perhaps?