Feed-in Tarrif form returned/rejected ?

Capt.Radar

Greetings All those with EDF FIT eligibility date problems from the August 1st 2012 21p/kWh cut off.

I have just heard from inside EDF there may be a glimmer of hope for those of us who had their eligibility date confirmed after the August 1st cut-off date due to missing or incomplete declarations in the original FIT application form.

Apparently EDF have now asked OFGEM for some further guidance or even dispensation to be applied in these cases to uphold the original application date.

Who knows what the outcome will be, but let’s hope it’s positive for those of us who were honestly unaware of the requirement or misled by the EDF version 4 application form (which didn’t even include the said declaration in the document check list!).

My own opinion is EDF are concerned that too many FIT applicants have fallen foul of their incredibly slow and pedantic application of ‘rules is rules’ to the detriment of loyal customers who may start to boycott their business (rather like the recent Starbucks effect…) and are now trying to correct the situation.

I would suggest all in this position ensure EDF are still very aware of their situation and intention to continue to campaign for redress of one form or another, WE HAVE NOT GONE AWAY!

Plum25

We too have been in regular communication with EDF over this issue - we have requested and received a copy of our application form which has been date stamped 27 July by EDF on receipt. It took them 6 weeks to ask us for the documentation which had not been requested on the form - the dreaded "I've not got 25 installations"!!

We are exactly where Capt Radar is - have been told about EDF being in contact with Ofgem on the issue - our plan is to continue to e-mail every week or two until we hear more. We are trusting in EDF's Green Energy complaints team at the moment - they seem to have upped their game over the last month or two and seem to want to sort things out ... or am I imagining things?

It has helped to read about the experiences of others in our position - makes us realise we are not being paranoid!

Capt.Radar

Hi Plum25 and Other Fellow EDF Sponsors!
Here is the communication I have received from EDF Green Energy Team regarding their enquiry with OFGEM to pay correct and appropriate FIT to applicants like us:

'As you will be aware, the FIT rate has changed since FITs were first introduced. These changes took effect from set dates, and as a result some consumers have received a rate which is lower than the rate in force when they first sought to apply for a FIT. We appreciate that you are one of those consumers.
To complete an application for a FIT, EDF Energy must apply to our regulator, Ofgem, for the consumer’s installation to be recorded on a central register. Based on Ofgem’s guidance, we have not done so until all forms have been properly completed by the consumer and received by us. However, we are aware that taking this approach has meant some consumers have been impacted by a rate change taking place during the application process.
As a responsible energy supplier we have sought to fully comply with Ofgem’s guidance. However, we want to do the right thing for our customers, and we are sure that Ofgem wants the FIT scheme operated in consumers’ best interests. With that in mind, we have been in correspondence with Ofgem to ask it to consider whether it would permit the back-dating of applications in cases where all necessary information was received by us before the time of the rate change, but where we were unable to submit the application due to an error or omission in the application documentation (for example, if a declaration was not signed/dated).
If Ofgem does permit this then we will review the application you made to see whether we are able to change your FIT rate accordingly. If not then unfortunately we may not be able to adjust your rate'

EDF have a list of names of applicants in this position and I have confirmed my name is on it. I suggest all others in the same position ensure EDF are fully aware and you are included in this list...

Capt.Radar

Greetings to All!
Some of you will have seen the article in the YouGen blog:
(yougen.co.uk)

'Has EDF had a change of heart on feed-in tariff administration?'

Posted by Cathy Debenham on 29 January 2013 at 9:04 am

Its about 5th item down under 'ALL CATEGORIES'

Makes encouraging reading and definitely worth adding a response to ensure others (including YouGen editor) are aware of our numbers, thrength of our case etc.

Capt.Radar

Greetings All,
Called EDF again today to ask why the delay with my new Statement Of Terms backdated to the 21p tariff etc.
EDF confirmed there are still 'many hundreds' they need to backdate and send out the new SOT and mine is in that pile to be processed soon. So, if like me, you are still waiting and wondering, it should just be a matter of time....
Would be very intertesting to know exactly how many were in our situation if there are still hundreds who have not been backdated yet!

edfnightmare

Dear all,

We've had both our terms and our first FIT payment now. So if you are still waiting - keep the faith it really is happening.

Capt.Radar

Yippee!
I finally got my revised SOT from EDF by email, including all the right numbers and dates for the 21p FIT from last July.
It also included the following statement:
'Please be aware that this payment is intended to fully compensate you in relation to this matter, and by accepting it you confirm that you will not make any other claim (in respect of this matter) against EDF Energy'.
Whilst I dont agree with this, I have replied with a signed SOT, thankful that EDF have finally responded positively to a very difficult situation of their own creation.
My sincere Thanks to all who have supported this campaign and this forum, without which I believe the mighty EDF would have done absolutely nothing!

Martyn1981

Good for you Captain.

As I mentioned in post#22, they have (or had!) a form, that required a second signature, that they admitted was 'missed by everyone'. Nice folks the green team, but operating a truly overcomplicated, user un-friendly system.

Mart.