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Probs with Scottish Power and card meters
she_grinch
Posts: 1,469 Forumite
in Energy
To cut a long story short, my daughter has moved into a council property on the 8th of Sept and has been unable to sort out her gas supply. After several calls to Scottish Power, in which they give her repeated numbers to go to a local shop, (35 mins drive away!) and each time the shop tells her they are unable to activate the card. She has been without heating and hot water since moving in and is getting nowhere wih them. All this has resulted in petrol costs, telephone costs and she is now livid:mad:, not to mention fed up with visiting relatives to shower! She works in a hospital doing unsociable shift patterns and just wants some gas. Any ides what she can do next or who else to complain to?
Many thanks
Many thanks
Pucker up and kiss it Whoville! - The Grinch:kiss:
0
Comments
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Take a mobile phone with her next time perhaps?she_grinch wrote: »To cut a long story short, my daughter has moved into a council property on the 8th of Sept and has been unable to sort out her gas supply. After several calls to Scottish Power, in which they give her repeated numbers to go to a local shop, (35 mins drive away!) and each time the shop tells her they are unable to activate the card. She has been without heating and hot water since moving in and is getting nowhere wih them. All this has resulted in petrol costs, telephone costs and she is now livid:mad:, not to mention fed up with visiting relatives to shower! She works in a hospital doing unsociable shift patterns and just wants some gas. Any ides what she can do next or who else to complain to?
Many thanks
She could then call the supplier directly from the store and hopefully avoid many more 70 minute round trips.
Where does your daughter live, that she is 35 minutes drive away from the nearest top-up store? Could she not try and combine these trips with other outings such as to buy groceries, vist the post office, bank, etc. Even to buy petrol!
How about on the way to/from work, or even during her meal breaks?0 -
Hi she grinch,
Can you please e-mail your details at [EMAIL="onlinecomplaints@scottishpower.com"]onlinecomplaints@scottishpower.com[/EMAIL] and i can have a look at whats happened
Thanks [EMAIL="Marie@scottishpower"]Marie@scottishpower[/EMAIL]“Official Company Representative
I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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