Sky not paying cashback and claiming staff offer used

the_matrix

Hi

I signed up for Sky from Martins weekly email special offer. See here:

http://www.moneysavingexpert.com/tips/28-03-2012/#sky

Now Sky have refused to honour their word and will not pay me my due cashback. They falsely claim “Commission cannot be paid in conjunction with staff offer.” I feel that is very dishonest of sky.

What is the best way forward. We are talking a fair bit of money. £125. I went through topcashback.

HELP MSEs

Thanks in advance.

Browntoa

did you use a half price code as well ??

Topcashback says that you should not use other codes as they may invalidate the cashback

the_matrix

Browntoa wrote: »

did you use a half price code as well ??

Topcashback says that you should not use other codes as they may invalidate the cashback

No other codes used. I went straight through the TCB link and bought the sky package,

bris

So you are paying full price for the package? I am sure they would know if another package has been issued to you, there must be a discount on your package, which would show up to them as "friends and family".

the_matrix

bris wrote: »

So you are paying full price for the package? I am sure they would know if another package has been issued to you, there must be a discount on your package, which would show up to them as "friends and family".

I'm paying the full price. There are no discounts on my bill. There is no other package.

bris

the_matrix wrote: »

I'm paying the full price. There are no discounts on my bill. There is no other package.

Well then there shouldn't be a problem, it's easy for them to see there has not been any staff discount given. Strange that they think there is, however should be easy enough to sort out by speaking to a different person.

gregg1

the_matrix wrote: »

I'm paying the full price. There are no discounts on my bill. There is no other package.

We had a £50 cashback with Sky and it was a nightmare getting them to pay up. They tried every which way to get out of it. Took us months to get it. Stick with it and good luck

the_matrix

Thanks for the help. TCB have now confirmed and I'm expecting a Christmas bonus of £125

Al_Ross

Did you also get your M&S voucher.

the_matrix

Al_Ross wrote: »

Did you also get your M&S voucher.

I had no problem with the M&S vouchers. In fact they came after one month.