Refund from Adventure Balloons

daisy_bumbleroot

Hi - Ill try and keep this short & Im not even sure this is in the right forum...!

My aunt is over from New Zealand for a few weeks (vitising lots of friends and family) and on her bucket list has been a balloon flight over York.
on 12th September she bought a voucher from Adventure Balloons to the tune of £516 for 4 of us to go up. We went saturday and as there wasnt enough wind, we couldnt fly.

So, she is going back to New Zealand soon and there are no more flights before she goes back, so she just wants her money back.

Clause 4 in the T&Cs on the website (http://www.adventureballoons.co.uk/terms-and-conditions) states a refund can be given if everything is sent back within 14 days of purchase, which my aunt has done this morning (signed / recorded delivery etc).

But upon looking in the T&Cs further down the screen (item 9) they will take 42% as admin fee - ie, she is only going to recieve back about £299 out of £516!

I thought she should get a full refund as I thought you got 14 days cooling off period, was looking briefly on the net last night and Im trying to work out if it falls under the distance sellilng regulations which is only 7 days? Ie is a balloon ride counted as goods or a service!?

daisy_bumbleroot

wow, so much interest....

she got her full refund anyway