Tesco Clubcard plus card

danables

Hi I hope I am posting this in the right place. I have a tesco clubcard plus card which they advertise as a savings account. Its one of those cards that you load money onto each month and then spend exclusivly at tesco as a way of budgeting your monthly food shop. I originally joined this scheme a few years ago when someone on MSE mentioned you could get 3 points per pound. I'm guessing that the terms and conditions have changed since then as my online points detail breakdown dosn't seem to make any sence. When I phoned Tescos a few months back they told me I should be getting double points, but I don't trust the person I spoke to as my statements arnt reflecting this.

Can someone please clarify how many points I should actually be earning with this card? There seems to be no up to date information online or on any forums and even the tesco website does not mention this on this link http://www.tesco.com/clubcard/clubcard/collecting.asp.

This week for my weekly grocery shop I spent £66.12 and got 101 points but last week I spent £103.22 and got 360 points, the week before that I spent £95.67 and got 227 points. To complicate matters further when I pop to my local tesco express and use the same card I seem to get like for like points so if I spend £6 I get 6 points £8 8 points e.c.t.

I think they dont know what they are doing over there. Last month they sent me a reminder that I still had £36 worth clubacrd points from August to use up, a couple of weeks later I get an apology email saying they got it wrong and I only had £29 worth of points. Is anyone else having problems with this?

Any help would be very much appreciated, Thanks

no1catman

Danables:

CC+ - yes at one time you would have got three points per £ (when double-points were available, now it's two points per £.
However - you must also pay with your CC+ because the 'points consist of the ordinary one & the TPF (Tesco Personal Finance) one - when you pay with the card i.e. if you use the card and pay cash - you only get the 'ordinary points (same as everyone else).

With your GHS examples you maybe picking up extra points for certain items, and/or green points for own bags.

Have you looked on-line in my clucard account - you can see the points details there per transaction.

danables

All those examples I gave we're taken from my online account no1catman. Only around 5 of those points from each transaction were green points from my own bags used. I always use that card to pay with and never pay with cash so if what your saying is correct then I am supposed to earn 2 points per pound, then I think I will give them a call. They have never written to tell me how many points I am earning or informed me of any changes/ reduction in points, and nothing is written about this under the terms and conditions of the card either.

danables

O.k so I've called them. Apparently they wrote to me (in November 2011) stating that you now only get 1 point per pound. I did not get this letter and also feel that this should be stated on their website. I feel completely cheated as the credit card would have earned me more points (1 point per pound plus 1 point per £4 spent) so I will be closing my account.

p.s can someone tell me where and why this thread has been moved?

ernie-money

I realise this is an old thread, but came across it when I did a search. I never received a letter telling me that you now only get 1 point per £ either, and I've been using it until now - well miffed!
Just wondering what I need to do now - can I just cancel my direct debit, or do I actually need to contact tehm as well..?