5 Years on Nat West finally admit unlawful charges ..

mandi

Would love some advice please .:)

Long story short . Five years ago my son aged 17 and in college used his debit card & as a result was overdrawn by just over £1.00 .

Nat West charged him for this taking the charge from his EMA , but still leaving the account overdrawn

At the time I advised him not to pay the charge and set up a new account as he was under 18 etc etc .

The charges continued to the point of court action at which point we said " see you there " ..

Fast forward 5 years and today a letter arrived stating the following

" I am writing to let you know that we have recently identified that certain fees and interest have been incorrectly deducted form an account you previously held with us "

Nat West have offered a just over £60 inc interest , but the original charges were over £150.00

As they have now admitted the charges were unlawful. I would love to challenge them again .:j

My question is should I ?

:whistle:

Gavin_C

mandi wrote: »

Would love some advice please .:)

Long story short . Five years ago my son aged 17 and in college used his debit card & as a result was overdrawn by just over £1.00 .

Nat West charged him for this taking the charge from his EMA , but still leaving the account overdrawn

At the time I advised him not to pay the charge and set up a new account as he was under 18 etc etc .

The charges continued to the point of court action at which point we said " see you there " ..

Fast forward 5 years and today a letter arrived stating the following

" I am writing to let you know that we have recently identified that certain fees and interest have been incorrectly deducted form an account you previously held with us "

Nat West have offered a just over £60 inc interest , but the original charges were over £150.00

As they have now admitted the charges were unlawful. I would love to challenge them again .:j

My question is should I ?

:whistle:

Where a bank has admitted "that certain fees and interest have been incorrectly deducted form an account", the account should at least be put back into a position they would have been in had the error not occurred. (Often a gesture of goodwill is also provided, but obviously this is at the disvretion of the bank)

If your son feels he has not at least had his account returned to the position it would have been in had the error not occurred, then he should make a complaint to the bank.

You can't do anything, unless your 22 year old son has provided the bank with suitable authority for the you to act on his behalf in dealing with his financial affairs.

dunstonh

Has the bank admitted an error or has it admitted it has acted unlawfully? I would be very surprised if they admitted to acting unlawfully. Unlawful is a big jump from upholding a complaint.

mandi

dunstonh wrote: »

Has the bank admitted an error or has it admitted it has acted unlawfully? I would be very surprised if they admitted to acting unlawfully. Unlawful is a big jump from upholding a complaint.

Thanks for the replies ,

dunstonh the letter states " I am writing to let you know that we have recently identified that certain fees and interest have been deducted from an account you previously held with us.

This happened when we incorrectly applied unarranged overdraft fees and debit interest to your account "

The refund ( 57.30 ) is the total of fees that we incorrectly deducted from your account plus any debit interest that was applied. less any refunds you may have previously received.

The second amount interest ( 8.43 ) is an additional payment we will pay you separately for interest . This is to ensure that you have not been disadvantaged financially , and so you are returned to the position you would have been had we not charged you in the first place "

JuicyJesus

That doesn't say unlawful. It says "incorrect".

This is because the charges are not unlawful. They were however incorrect.

Also, "don't pay the charge, leave the account overdrawn" is idiotic advice, especially when a telephone call asking for a refund as a one off would most likely have seen the charge being refunded anyway.

mandi

JuicyJesus wrote: »

That doesn't say unlawful. It says "incorrect".

This is because the charges are not unlawful. They were however incorrect.

Also, "don't pay the charge, leave the account overdrawn" is idiotic advice, especially when a telephone call asking for a refund as a one off would most likely have seen the charge being refunded anyway.

Thanks Juicy ,

Just to pick up on your post . I agree the charges were incorrect as apposed to unlawful my apologies .

With hindsight a call may of resulted in a refund , however at the time I knew the charges were incorrect which has clearly been proven albeit 5 years later .

pooch

Misleading thread title alert!

Perhaps the OP should revise it now they admit to their own error?