Eon HELP

SammiLeese

I have just started to look at changing gas and electricity supplier. My supplier is eon and I am horrified to find out we have paid £3400 in the past 12 months.

I have spent the last 2 weeks trying to establish why it is so high. I am in a 3 bed house with 2 children 2 adults. Eon have told me the average house like mine uses 32 units a day and I am using that.

I am on an old analogue meter.

My electrician has come out this week and told me that is rubbish and I am not and I prob have a faulty meter. He brought a meter that British gas supply and this week we have used 10 and 15 a day.

I have spoken to eon every day this week and I don't believe anyone I speak to on their energy efficiently team. Today I was told that the reading their guy took in August must be incorrect if the meter reading I gave her today was correct.

I have repeated suggested I have a faulty meter, but they will not entertain it.

I have switched to Scottish power but can't walk away from this. I have no idea how to tackle this.

Any ideas

Terrylw1

Can you post some detail on kwh? Is it just the elec?

What did the electrician do? If he has fit a check meter to the main meter, I would disregard any advice as its tampering. He can only fit sub metering.

Most issues are billing ones so data is needed. Any switches, meter changes, etc.

dogshome

You really need to get to know your Annual consumptions of Gas & Elec. in Kilo watt hours (Kwh). Look at the past bills, add them up and report them back

Eon will also have listed them on your bills, but this information can be inaccurate, as was their reply from the Help Desk that the average home uses 32 Units a day

louiser123

i too am having problems with eon at present. i only have the central heating on gas everything else is electricity. we turned our boiler on after returning from holiday having used it very minimally through summer and it has eaten through 14 pounds of credit on the meter (prepayment) for the same amount of hours on that equates to £1 an hour approx. this would genertate a top up of nearly £200 a month through winter and i have never ever paid more than £100 been with them for years and have called them but they insist the meter is set correctly and will not entertain the suggestion that the meter has a fault. i watched it for ten minutes yesterday and it took 50p off the credit for ten minutes i can even hear the dials moving round they are going so quick! i have done a supplier switch as i have had no help or agreement to have someone come check my meter. the only help they could be was to tell me to ring the energy efficiency team to get advice on how to become more energy efficiient! prices have they say dropped for gas yet mine will be increasing by over £100 a month at this rate! i am so angry that they refuse to help or even acknowledge that there mayt be a fault! shame on you EON!

Terrylw1

louiser123 wrote: »

i too am having problems with eon at present. i only have the central heating on gas everything else is electricity. we turned our boiler on after returning from holiday having used it very minimally through summer and it has eaten through 14 pounds of credit on the meter (prepayment) for the same amount of hours on that equates to £1 an hour approx. this would genertate a top up of nearly £200 a month through winter and i have never ever paid more than £100 been with them for years and have called them but they insist the meter is set correctly and will not entertain the suggestion that the meter has a fault. i watched it for ten minutes yesterday and it took 50p off the credit for ten minutes i can even hear the dials moving round they are going so quick! i have done a supplier switch as i have had no help or agreement to have someone come check my meter. the only help they could be was to tell me to ring the energy efficiency team to get advice on how to become more energy efficiient! prices have they say dropped for gas yet mine will be increasing by over £100 a month at this rate! i am so angry that they refuse to help or even acknowledge that there mayt be a fault! shame on you EON!

You really should raise a complaint.

The problem now is that you may have a faulty meter dispute with 2 suppliers. Whilst the new supplier will test, they have no responsibility to even tell Eon.

If its faulty, it will mean altering your switch reading so this discussion over the fault should come up.

Its always best to resolve this with the current supplier via a complaint.

Former_E.ON_Company_Representative:_Malc

SammiLeese wrote: »

I have just started to look at changing gas and electricity supplier. My supplier is eon and I am horrified to find out we have paid £3400 in the past 12 months.

I have spent the last 2 weeks trying to establish why it is so high. I am in a 3 bed house with 2 children 2 adults. Eon have told me the average house like mine uses 32 units a day and I am using that.

I am on an old analogue meter.

My electrician has come out this week and told me that is rubbish and I am not and I prob have a faulty meter. He brought a meter that British gas supply and this week we have used 10 and 15 a day.

I have spoken to eon every day this week and I don't believe anyone I speak to on their energy efficiently team. Today I was told that the reading their guy took in August must be incorrect if the meter reading I gave her today was correct.

I have repeated suggested I have a faulty meter, but they will not entertain it.

I have switched to Scottish power but can't walk away from this. I have no idea how to tackle this.

Any ideas

Hi SammiLeese

That's certainly a lot for the type of property described. Is the house all electric or do you have gas as well?

Have estimated meter readings been used in the past and have they now been brought up to date with actual readings?

Best thing to do is take regular meter readings. Start off daily, then weekly and then monthly. Build up a picture of your usage. See if there are any unexplained spikes.

As others have said, see what your annual usage in kWh is. This will be on one of your bills under 'Key Facts.' Alternatively, we'll be happy to tell you.

Where a meter is thought to be faulty, we can fit a check meter to run alongside the existing meter. This will tell us if the meter's faulty or not.

We charge in advance to fit check meters but this fee is fully refundable if the meter turns out to be faulty.

However, as you're now switching, your new provider will need to do this and then send us the results.

Have to say, I'm a little concerned that a third party seems to have fitted another piece of kit to your meter. As Terry says and depending on what's actually been done, this could be considered tampering and not something we would accept.

Sorry you're not satisfied with the advice given by our Energy Efficiency guys.

Malc

Meadows

SammiLeese wrote: »

My supplier is eon and I am horrified to find out we have paid £3400 in the past 12 months.
I have spent the last 2 weeks trying to establish why it is so high. I am in a 3 bed house with 2 children 2 adults. Eon have told me the average house like mine uses 32 units a day and I am using that. I am on an old analogue meter.
I have switched to Scottish power but can't walk away from this. I have no idea how to tackle this.Any ideas

No such thing as an average house! It all depends on how old your house is, how well insulated it is, how energy efficient your appliances are, whether you leave things on standby. Boiler efficiency, how you use you heating, how careful you are with what you use (TVs on or on standby when not in use, boiling full kettle for one cup) etc.

As for the average house using 32 units a day? we used approx 12.5 electric units a day in the late winter months and 11.3 in the spring months.

Not sure how swapping companies will alter things unless you are on a high tariff with Eon and do not constantly monitor them for the best deal for you, unless you cut down on usage or confirm that the meter is actually faulty. You have not said what you consumption was in past years that leads you to think the meter is now faulty.

Former_E.ON_Company_Representative:_Malc

louiser123 wrote: »

i too am having problems with eon at present. i only have the central heating on gas everything else is electricity. we turned our boiler on after returning from holiday having used it very minimally through summer and it has eaten through 14 pounds of credit on the meter (prepayment) for the same amount of hours on that equates to £1 an hour approx. this would genertate a top up of nearly £200 a month through winter and i have never ever paid more than £100 been with them for years and have called them but they insist the meter is set correctly and will not entertain the suggestion that the meter has a fault. i watched it for ten minutes yesterday and it took 50p off the credit for ten minutes i can even hear the dials moving round they are going so quick! i have done a supplier switch as i have had no help or agreement to have someone come check my meter. the only help they could be was to tell me to ring the energy efficiency team to get advice on how to become more energy efficiient! prices have they say dropped for gas yet mine will be increasing by over £100 a month at this rate! i am so angry that they refuse to help or even acknowledge that there mayt be a fault! shame on you EON!

Hi louiser123

I'm sorry you're not happy with the advice we've given you.

Not saying this is the case with you, but there's sometimes a bit of a surge when gas prepayment meters are topped up for the first time after summer. If I might explain.

Gas prepayment meters have a two-tier tariff. This is where the first 670 kWh per quarter are charged at a higher primary rate.

What tends to happen during the summer is customers don't top there meters up. Perfectly understandable as there's often no need to.

However, once the credit has run out, the primary rate is no longer collected. The meter stores this up and then applies the charge next time the meter is topped up.

Similarly, if the Emergency Credit was used prior to the summer but not fully repaid then this, too, will be stored and taken back at the next top up.

If applicable, the same would apply to any debt being repaid through the meter.

Sometimes, after the summer, there could be a fair amount of money outstanding. Consequently, when the meter is topped up, it collects this at the rate of 70% of the amount put on until the balance has been cleared.

This leaves 30% of the top up to go towards the gas being used now.

When people top up for the first time after summer, it often appears as though the meter is taking much more than it should. To avoid this, we recommend customers continue to top up a little during the summer. Not always possible, I know, particularly if you've been away.

Usually, once any arrears have been cleared, things settle down and the meter collects more evenly.

As I say louiser123, not saying this is what's happening with you but just something to be aware of.

Malc