Natwest charged me £35

daveboy

I never bother, when having cash or a cheque that I want to put in the bank, to do it by going up to the counter. Instead I have a load of paying in slips and envelopes and use them to place them in a secure deposit point in my local branch. I live in Leamington, bank with Lloyds TSB and one of the two branches has a walk-in foyer where there are cash machines. It is possible at this branch to post something into the deposit point over the weekend.

I recognise, having done this, that what is in the envelope will not register on my account until some stage on the Monday.

If a direct debit is taken earlier than it should be - you are entitled to a full refund of the amount debited under the direct debit guarantee.

If a direct debit has gone out on time and there are not enough funds, then there is someone to blame. Namely, the account holder.

Whilst I will agree with anyone who says all banks make too much profit, I am of the opinion that there are many people on here who make this site their first destination when something has gone wrong and it is their fault.

It might be a good idea to look at your organisational skills. This is the second post over the last few days that has complained about bank charges - you signed, at some point, an agreement in relation to the account. If you are in breach of those terms, then tough.

Like I said in another thread, keep the money under your bed. No bank charges to contend with if you do that. You'll just have to pay bills by cheque or another method.

Also, if an adult needs full instruction in how to write a letter to a bank, then it says a lot for the state of this country.

ED

frepol - your drafts could be highly helpful, especially to enable angry or shocked account holders to focus on expressing themselves to Customer Relations personnel. Helps to calm down all that adrenalin.

Walletwatch

Lyndsay_21 wrote:

Can they actually do this send back the direct debit on friday when its not due out till monday??

It's a valid point that Marky's raised - if you are very sure that the DD was only due on Monday, but a payment was claimed under the DD on the Friday by the vendor / service provider, then you have recourse to them for any charges borne by you.

Most of the points mentioned above are only relevant if the DD was due on Monday and the payment rejected on Monday.

Murtle

lipidicman wrote:

In house transfers and cash paid over the counter really should clear instantly. Are people really saying that it doesn't? If you paid cash for a television on saturday and then the manager said you would have to wait for it until the 'cash cleared' you would think they were taking the michael. Dont let the banks get away with it!

If Natwest dont do it then move to a bank that does.

I moved to First Direct - and my goodness what a difference from Natwest!!!

lipidicman

Hope you got your £25!

LloydsTSB also clear cash deposits instantly - I thought all banks did?

Jay-Jay_4

Did you get the money back?

I've only skimmed through the posts here so I thought I'd add my 5p worth.

If the money is not in the account at the close of business the day before then the DD gets returned. It's really simple and they're not ripping you off, Saturday isn't a working day for banks.

If a DD is due out on a Monday (12.01am) and there isn't money in at COB on Friday then it WILL be unpaid. The transactions are automatic and if the money isn't there then they can't pay it. It's for this reason that a mini-statement will show the payments pending the day before a DD is due, it's already generated and ready to go.

I really think that in this case that the bank should've refunded you as a gesture of goodwill but in reality it's as if the money was paid in on Monday morning so they're within their rights not to .

Lyndsay_21

Sorry for taking so long to reply i was house sitting for my mum this week. Well the DD was sent back friday as i didn't have enough cleared funds in my account from what i gather from the posts. It was actually due to come out on Monday 5th and my boyfriend went in ont he saturday and withdrew cash from his natwest account and put it straight into mine, he didn't even touch the cash the cashier automatically put it into my account. I am going to write to the branch manager as i feel the charge was excessive. when on sunday (4th) i checked my balance by telephone banking it said the money had gone in. I'm just annoyed i got charged as its never happened before.

MarkyMarkD

Lyndsay,

Have you ignored my post entirely?

If the money was due out ON THE MONDAY then the bank did nothing wrong - it was the institution who demanded the money on the wrong day who were in the wrong.

Why are you complaining to the bank?

Demand the money back from the institution who made the mistake.

nearlyrich

Murtle wrote:

I moved to First Direct - and my goodness what a difference from Natwest!!!

Oh so true,:j and the Halifax :eek: and the TSB ( Before they were Lloyds TSB).:mad:

virgin_moneysaver

JAY-JAY is right - the funds must be cleared in your a/c by COB the WORKING day before - even though the branches may be open on a Saturday, it is not a clearing day - if the d/d went out earlier than the agreed date with the company requesting the payment - than it's the company at fault & not the bank - your T&C when you opened the account would explain the definition of working days & cleared amounts - basically, if I understand your question, the funds weren't there at COB on Friday, your OH paid cash in on saturday, but that won't be applied to your account until sometime monday, but the DD goes out first thing - the rule of thumb - if its due on a Monday, the cash must be there on a friday at the latest - Now, don't get me started on post-dated cheques!!