We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
Mango Online - AVOID AVOID AVOID
sjr17
Posts: 3 Newbie
Argh - Ordered some clothes off mango - after about 12 days waiting a massive box arrived from them - with 2 small belts in it. No relation whatsoever to what i ordered.
Phoned - put in long queue so hung up.
Emailed them 3 times over a course of a week to ask where my order was - not once did I get a reply.
So they have my money and I have 2 un-ordered belts.
Opened a dispute via PayPal (had paid this way) - then they responded - saying if I sent back the goods they would refund. Replied to say I would gladly give the goods over to a courier - but wasnt happy to pay for the return of something I hadnt ordered so if they could send a courier and also give me contact details of their head of customer service.
No response.
Mango have my money since the 18th August - I still have 2 small belts in a large box and none of the clothes I actually ordered.
I've escalated my Paypal dispute to a claim and waiting to hear.
Just a warning to others. I've never had worse customer service. I've only heard from them once (via Paypal) despite contacting them at least 4 or 5 times.
Phoned - put in long queue so hung up.
Emailed them 3 times over a course of a week to ask where my order was - not once did I get a reply.
So they have my money and I have 2 un-ordered belts.
Opened a dispute via PayPal (had paid this way) - then they responded - saying if I sent back the goods they would refund. Replied to say I would gladly give the goods over to a courier - but wasnt happy to pay for the return of something I hadnt ordered so if they could send a courier and also give me contact details of their head of customer service.
No response.
Mango have my money since the 18th August - I still have 2 small belts in a large box and none of the clothes I actually ordered.
I've escalated my Paypal dispute to a claim and waiting to hear.
Just a warning to others. I've never had worse customer service. I've only heard from them once (via Paypal) despite contacting them at least 4 or 5 times.
0
Comments
-
Sounds like an annoying situation.
I'm just curious ... do you still have to return items back to a Spanish address?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353.4K Banking & Borrowing
- 254.1K Reduce Debt & Boost Income
- 455K Spending & Discounts
- 246.5K Work, Benefits & Business
- 602.8K Mortgages, Homes & Bills
- 178K Life & Family
- 260.5K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards