List of webstores with non DSR-compliant return policies

terra_ferma

Like I'm sure many other people, I am so fed up with silly return policies!
I think it would be a good idea to have a thread just with links for companies with return policies that are totally non-compliant with DSR.
No returns accepted, charging restocking fees etc.

Here's one to start with...

http://www.robinsonsshoes.com/delivery-12.html

Return of sale items will be subject to a £5 restocking fee and postage charges WILL NOT be reimbursed.

Mindless_Clone

I'm presuming you want to exclude ebay and Amazon merchants... otherwise this thread might get extramely long very quickly.

terra_ferma

Mindless_Clone wrote: »

I'm presuming you want to exclude ebay and Amazon merchants... otherwise this thread might get extramely long very quickly.

yes you are right. don't get me started...
just today I was looking at Amazon, and you can't even find a return policy, it tells you to contact merchants directly....

neilmcl

terra_ferma wrote: »

Like I'm sure many other people, I am so fed up with silly return policies!
I think it would be a good idea to have a thread just with links for companies with return policies that are totally non-compliant with DSR.
No returns accepted, charging restocking fees etc.

Here's one to start with...

http://www.robinsonsshoes.com/delivery-12.html

But like most companies they go on to state:

These terms do not affect your statutory rights.

terra_ferma

not just small companies... (UK ltd co, owned a Japanese holding co. I think)
http://www.muji.eu/pages/faq_new.asp?PT=385

[FONT=Arial, Helvetica, sans-serif]
A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods, but not when a product is simply unwanted.

None of the above conditions affect your statutory rights when goods are faulty, or not as described.[/FONT]

unholyangel

If they customer is not returning under DSRs (which is possible given both the sites you have mentioned offer 30 and 28 day return policy respectively) then they do not have to reimburse delivery.


However they should still be notifying consumers of their rights under the DSRs because if they dont, then that customers rights are extended up to a maximum of 3 months and 7 working days. Meaning the retailer would need to reimburse the delivery cost regardless what their "policy" is.

Would be interesting to know whether they are refunding orders cancelled within 7 working days or not though.

terra_ferma

There's an article about online stores not complying twith DSR and putting unfair clauses in their return policy:

http://www.bbc.co.uk/news/business-19910561

although the article doesn't say that things have actually improved, e.g.

1.9
Where information was provided on the consumer's right to cancel, one in three sites in 2012 (33 per cent) appeared to impose restrictions or conditions on cancellation refund rights which infringed the consumer's right to reasonably inspect and assess the product. For the sites comparable with 2011, 55 per cent appeared to impose such restrictions in 2012, significantly down from 71 per cent in 2011.

http://www.oft.gov.uk/shared_oft/research/OFT1452_Websweep_report_2012.pdf