Confusing EDF gas bill - high "bill adjustment"?

yorkiepudd

It would appear that there may be some relevance in some of the clauses of the licence, but hopefully it won't come to that.

The most relevant part would appear to be . . . .

"The licensee may not make a request in accordance with the Master Registration Agreement to prevent a Proposed Supplier Transfer in relation to a Domestic Customer at a Domestic Premises in accordance with sub-paragraph 14.4(a) if the licensee knows or has reason to believe that the relevant Outstanding Charges are made up in their entirety of a Disputed Amount and/or a Supplier Error Amount and the operational functioning or management of the licensee’s business is such that it is reasonably practicable for the licensee not to make the request in these circumstances."

For the purposes of my case this seems most relevant as . . .

"Supplier Error Amount” means the amount of any Charges which are not Disputed Amounts and which have accumulated as a result of an error on the part of the licensee, its equipment or its systems."

We shall see, thanks for that info (which I was not aware of) I feel empowered now lol