Cancellation Protection (See Tickets)


I just bought tickets for a gig on See Tickets and, whilst usually really good at spotting these things, I completely missed the automatic opt-in for Cancellation Protection and so was charged £2. I emailed them immediately and said I didn't want it, asking them to refund the money.

I've had a look at the T&Cs and no where does it mention a cooling off period or anything. Does anyone know how successful I'll be in my refund quest?




  • Email them or tweet them nicely (if you're on Twitter) to ask. The same thing happened to me a year or so back when I was rushing to buy tickets to something popular and they refunded it for me.

    I think the way they add it to your order is underhand - it doesn't show as part of the total on the payment screen, and you have to untick the box to decline it (rather than opting in).
  • Same here. My first order timed out, and on the second attempt I missed the fact that the Cancellation Protection option was checked. On the order page there is an enquiry form, which I filled out, and they have now confirmed they've refunded me. This charge seems to be along the same lines as low cost airline insurance, but even they show you the total before you pay.
  • paddyrg
    paddyrg Posts: 13,543 Forumite
    Just to check - the insurance might actually be worth having. Of course if the show is cancelled you get your ticket money back from the promoter (if they haven't scarpered or gone bust), however if the policy covers extra costs like travel and hotels booked etc it might be worth it (as the promoter won't refund those for you if there's a problem)
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