When, how to make a repayment.

chris_aaaaa

I was unemployed a bit last year, so got some tax credits, getting them was hard, and stopping them comically challenging!

Anyway this year no surprise they want it all back, not entirely sure I was not entitled to some but not surprised they say I get nothing.

I wrote to them with new updated details - no response.

Eventually they wrote again saying there was an overpayment (no reference to updated information), I wrote and asked where would they like it - no reply.

So how does it work, do I just send a cheque to 11 Downing street, are they busily preparing to take me to court in the background.

Or are they just stunningly inefficient - wait no I spoke to these clowns on the phone so I know the answer to that

But in general do they send out a bill sometime, collect it in extra tax or what?

Please don't reply saying I should ring these cretins, I am never speaking to them again, it is a pointless waste of everyones time. They get letters, they write to me, I write to them, no misunderstanding, no saying it over and over and over again.

Chris

shedboy94

chris_aaaaa wrote: »

I was unemployed a bit last year, so got some tax credits, getting them was hard, and stopping them comically challenging!

Anyway this year no surprise they want it all back, not entirely sure I was not entitled to some but not surprised they say I get nothing.

I wrote to them with new updated details - no response.

Depends where you sent the letter and what info you were providing

Eventually they wrote again saying there was an overpayment (no reference to updated information), I wrote and asked where would they like it - no reply.

Was the updated information relevant to the o/p?

So how does it work, do I just send a cheque to 11 Downing street, are they busily preparing to take me to court in the background.

Have you even bothered looking on the HMRC website - it tells you how to repay.

Or are they just stunningly inefficient - wait no I spoke to these clowns on the phone so I know the answer to that

Waste of time writing it then

But in general do they send out a bill sometime, collect it in extra tax or what?

A bill will be sent out, but if you are in a hurry to pay the website will tell you how.

Please don't reply saying I should ring these cretins, I am never speaking to them again, it is a pointless waste of everyones time. They get letters, they write to me, I write to them, no misunderstanding, no saying it over and over and over again.

They will be glad they don't have to speak to an abusive idiot like you then.

Chris

Keep ranting............:T:T

chris_aaaaa

Sorry - was I a bit strong

It is of course not the staff you speak to, nor I suppose the developers who implemented the system but the managment who are responsible for the procedures.

I am sure everyone has the stories, for me things like having estimated one figure getting a letter asking me to confirm the figure when known, that phone call took 25 mins.

Then when I got a job I rang up to say I have a job so please stop sending me money - imagine my surprise when they said they could not stop it, it had to contnue till the end of the tax year.

I had checked the web site in the past - everything came back to the 0845 number. But I see now they have worked out a one-way connection to the real HMRC direct debit mandate.

Does anyone know when the actual pay now letters are sent out?

Chris

Horseunderwater

Have no idea - I have been advised I still owe them £7.39 from our very old overpayment and they have not sent anything out to me to date apart from yet another award notice saying I am not due a thing! So until they send me a payment slip they can wait for it. I should just put your money that is overpaid into an interest account with immediate access for the moment and wait for them to tell you when.

chris_aaaaa

They sent a demand, I wrote a letter, no reply so I just paid them.

And would you believe it, now a reply, they apologized for taking 4 months to reply, and then acknowledge a letters the received 6 months before that.

Hi-ho off to appeals we go...