Try Me Free Hunt

m1kjm

I've had a response to my complaint to the ASA who are about as much use as chocolate teapots as they appear to have simply accepted P&G's lies:


Your Complaint : Procter & Gamble UK (Eukanuba)

Thank you for your patience while we considered your complaint.

We contacted the advertiser in regards to your concerns (without revealing your identity) and it would appear there were two technical issues with the form since it was launched, which the advertiser took steps to resolve. We also understand that customers who have contacted Eukanuba about the issue have been reimbursed in line with the offer.

Whilst I can appreciate your frustration with your experience, temporary technical difficulties do not necessarily render an ad misleading under the Code we administer. At present we consider we do not have sufficient grounds to suspect that the advertiser does not, in general, provide the service as described or that this is a widespread issue. However, we will monitor the situation. If we receive similar complaints in the future we may consider more formal action is appropriate at that time.

Procter & Gamble has asked us to pass on that if you have any questions or concerns about being reimbursed you can contact their UK Call Centre on their freephone number 0800 015 7462 and quote your ASA case reference number (xxx) to help them easily identify you and resolve your concerns.

Although we will not be taking further action at this time I would like to thank you for taking the time and trouble to bring this matter to our attention. The ASA website, www.asa.org.uk, contains information about the ASA and the work we do, including the results of our investigations into other recent complaints, many of which have been upheld.

Kind regards,

Kate Howlett
Senior Complaints Executive

dalefamily

I was concerned to receive a letter from Daz to say I wasn't allowed a refund as I had had a refund last June in 2013.I didn't realise that it was the same offer as 15 months had passed
:mad:

purplestar133

I'm thinking I might try the Venus & Olay again at a second address before the closing date. The yellow razor is showing on mysupermarket as £10.99 at Tesco and £5 at Asda whereas the pink sugarberry one is reduced in both stores. Is the normal yellow one included? Doesn't say in the t&cs but it does picture the pink one. If it's included then I should be able to try for a Price Promise voucher shouldn't I?

Crazyangel

Franks RedHot Sauce has another TMF offer on it - promotional cardboard collar.

Claire_Alex

I saw the venus and olay razor in superdrug yesterday £10.99 - 2 for the price of 1 if anyone hasn't tried it yet

Claire_Alex

dalefamily wrote: »

I was concerned to receive a letter from Daz to say I wasn't allowed a refund as I had had a refund last June in 2013.I didn't realise that it was the same offer as 15 months had passed
:mad:

That is annoying. Someone mentioned keeping a spreadsheet so you can keep track

flyer

Claire_Alex wrote: »

That is annoying. Someone mentioned keeping a spreadsheet so you can keep track

I keep a spreadsheet as I have 6 addresses. Fortunately I was able to check that I had used one of them last year!

Luckystar

I sent the lindt creations off on 4/8 nothing back yet, anyone else experienced a long wait on this one?

purplestar133

So annoying. I've just been to Tesco, bought the 10.99 Venus Olay razor, picked up 9 other small things, mostly sweets. Went through self service and had to have the asst watch me as nothing was registering on the scales, looked really suspicious…lo and behold, no PP voucher - because some little wine gums I'd picked up must have fell out of my basket. Argh! Can never get it right! They better refund me now I've paid top whack for it!

m1kjm

purplestar133 wrote: »

So annoying. I've just been to Tesco, bought the 10.99 Venus Olay razor, picked up 9 other small things, mostly sweets. Went through self service and had to have the asst watch me as nothing was registering on the scales, looked really suspicious…lo and behold, no PP voucher - because some little wine gums I'd picked up must have fell out of my basket. Argh! Can never get it right! They better refund me now I've paid top whack for it!

If you cba you could take it back and try again, say you've bought your fussy teenage daughter the wrong one or something.