Tesco online Guide Price con

woolly1

Grrr - they've just done it again! Organic strawberries on special offer reduced to £1.74 - was charged £2.49. Emailed them and got the standard guff about it being a guide price, so have now phoned and they have refunded the full cost. It seems emailing is definately a waste of time.

C_Ronaldo

Why have special offers on if the customer isnt going to be charged the offer price but the dearer price

jumblejack

they are still doing it. i ordered 16 value toothpastes for 2p each and was charged 17 p each, over £2 more in total. on the same order i ordered 2 value beef lasagnes at 21p each and was charged 76p each- £1.10 more than i should have paid!! then i also find that the sugar puffs which should have been £1.48 were charged double - £2.98!!!!!!! Nearly £5 more in total errors. told the online prices are guide prices!!!! well they are going back to the store for refunding!!!!!!

squack

Yes unfortunately the home delivery thing seems to be more about convenience than getting the best prices. we have had both good and bad experiences with it but to be honest it doesnt really suit those living on the bread line

jumblejack

and the cunning overpricing continues....

Continuing to go through my order I se that I was charged £1.09 for my golden gran' sugar instead of the invoiced 99p and was also charged £1.22 for my icing sugar instead of the invoiced £1.03!!!!!!

They are all going back to the store tomorrow!!!!!!!

jumblejack

:mad::mad:Also noted that the 25pts promotion on any flora spread has also not been honoured on my delivery, gggrrrrr!!!!!!!!!!
Check your orders with a fine toothed comb!!!!:mad::mad::mad::mad::mad::mad:

DCFC79

jumblejack wrote: »

:mad::mad:Also noted that the 25pts promotion on any flora spread has also not been honoured on my delivery, gggrrrrr!!!!!!!!!!
Check your orders with a fine toothed comb!!!!:mad::mad::mad::mad::mad::mad:

do the points get added instantly or do they take a few weeks to get added

Jojo_the_Tightfisted

jumblejack wrote: »

:mad::mad:Also noted that the 25pts promotion on any flora spread has also not been honoured on my delivery, gggrrrrr!!!!!!!!!!
Check your orders with a fine toothed comb!!!!:mad::mad::mad::mad::mad::mad:

Or better still, order from Ocado/Waitrose. No problems with refund requests, not had a pricing error yet, and the deliveries turn up.

jumblejack

The extra points are shown on the bottom of your receipt with points from this order.