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Warning re m&s outlet highlighted in this weeks email
Inverness
Posts: 269 Forumite
I just bought stuff from m&s outlet thanks to mse weekly newsletter. Have been badly stung as did not realise the returns policy was different to usual m& s stores or website. I am forced to keep the stuff or pay dearly to return it. This is from their email to me today:
"When ordering from M&S outlet online your contract and payment is through amazon, therefore it is amazon returns policy.
The returns policlearlyearley advised online under the terms and conditions, all unwanted items have to be returned by Royal Mail and is payable by the customer.
In this instance I am unable to refund the returns postage."
"When ordering from M&S outlet online your contract and payment is through amazon, therefore it is amazon returns policy.
The returns policlearlyearley advised online under the terms and conditions, all unwanted items have to be returned by Royal Mail and is payable by the customer.
In this instance I am unable to refund the returns postage."
0
Comments
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They don't ship to Northern Ireland!
Same thing saying Amazon cannot do it. Strange how I can order things from Amazon and no problems sending free shipping to Northern Ireland!:mad:0 -
Also Amazon have 30 day free refund policy on clothes.0
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donnac2558 wrote: »They don't ship to Northern Ireland!
Same thing saying Amazon cannot do it. Strange how I can order things from Amazon and no problems sending free shipping to Northern Ireland!:mad:
The orders are not fulfilled by Amazon
They are using Amazons payment facilities.0 -
Surely the DSR apply?"You were only supposed to blow the bl**dy doors off!!"0
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maninthestreet wrote: »Surely the DSR apply?
and? the T&Cs state return postage needs paid0
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