Barclaycard Dispute Process

Coog

Hi all,

I recently disputed a transaction with Barclaycard (S75). The purchase in question was a car which wasn't fit for purpose.

Initially the debits were marked as disputed transactions but remained as debits on the card statement. I noticed tonight that I have received a full credit refund for the car (I guess since BC have received my paperwork outlining my reason for the claim) but as yet no word from anybody?

I assume they refund the money then chase the retailer? Then depending on the outcome either ask the retailer to collect the goods (in this case a car) or take the money back off me again?

I'm curious at this stage though will be ringing BC in the morning to see what's happening.

Gromitt

You think correct, they refund you immediately, then go through the sellers documentation, then they may or may not decide to re-debit your account.

You are free to appeal against the decision, should you have additional documentation afterwards.

jonesMUFCforever

Where is the car now?
If you have been refunded you should get in touch with seller to arrange its return.

ahxcjb

You have to hand it to Barclaycard, they're _bloody_ good when it comes to disputes. I'd say they're even better than AMEX!

Lily44

I am currently in a dispute with a bridal store about a gown that wasn't fit for purpose. I got Barclaycard disputes involved and they initially agreed with me and the contract lawyer I had gained advice from. However retailer lied in her defence and the money was redebited from my account The retailer has the money and the dress now. Barclaycard have not forwarded anything to me in writing and have ignored my request for an appeal. The matter is now going to Court.

jonesMUFCforever

I hope you have named Barclaycard and the bridal store as joint defendants.