Barclays Bank, Bletchley - Appalling treatment

maninthestreet

Azari wrote: »

No, it isn't that.

Banks require specific documentation to show that a person is deceased.

They don't base it on anything so flaky as whether or not they respond to a letter. :rotfl:

My whole point is that Barclays would be alerted to a possible fraud if the alleged 'deceased' person were to actually respond to the letter....

Pollycat

I would think it likely that the OP would have shown Barclays a copy of the death certificate.

In that case, this manager's insistence that they have to write to the deceased is laughable.

Azari

maninthestreet wrote: »

My whole point is that Barclays would be alerted to a possible fraud if the alleged 'deceased' person were to actually respond to the letter....

Well, that may be true, but considering the trouble someone would have to go to to obtain the required documentation to fool the bank into believing the person was dead in the first place the likelihood of their not having some plan in place to intercept mail is very small.

It's not really a good enough reason to upset the relatives and complicate the issue by writing to the deceased. Given that they might have been in rented property and mail does not always get correctly forwarded such a policy can be guaranteed to cause problems when taken over all the cases occurring each year.

And I can confirm, at least with HSBC and NatWest, once the bank have sight of the correct documentation they write to the executer, not the deceased.

Pollycat

maninthestreet wrote: »

My whole point is that Barclays would be alerted to a possible fraud if the alleged 'deceased' person were to actually respond to the letter....

Surely the distress caused to relatives by actually writing a letter addressed to someone who has died far outweights the chance of catching out someone who may be commiting fraud.