Is this fraud notification from amazon genuine?

pigeonpie

I've just received an email (below) which I am not at all sure is genuine. It looks dodgy and may be from the same crowd attempting to use my card details. Can anyone advise please? I can't find a relevant phone no for Amazon customer service - if anyone can help would be most grateful as think I should ring them first. I haven't replied yet to the email. I have recently and it seems unwisely placed an order via amazon with pixmania and wondered if this is how the Deed happened.
thank you for any help.

address-verification@amazon.co.uk wrote :



Greetings from Amazon.co.uk.

During a routine review of orders, we discovered that a new account has been opened which quotes your Visa with the last five
digits 4****(i've deleted nos) but not any of the shipping addresses that you have registered on your account.

As it appears the card was used without your authorisation, we have closed this new account and cancelled any outstanding orders. If this
new account is indeed yours, then please respond to this email message and we will reinstate it. If your card has been used without your
authorisation, you should review all recent charges made to this card and dispute any unauthorised transactions with your issuing bank. We
would recommend that you cancel the card immediately and that you report this matter to your local police.

British banking regulations do provide you with certain protection regarding unauthorized charges. In general, these regulations limit
the number of days the issuing bank has to settle the disputed charges
and credit your account.

We were able to verify that your credit card was not compromised from our site. Our credit card data is stored on a computer that is not
connected to the Internet. When credit card data is received it is sent to a dedicated computer via a proprietary one-way interface. The
information is stored no other place. Access to the data is restricted
and, when accessed, logged.

Unfortunately, we are not permitted to provide you with any further details about the unauthorised use of your card. However, we
will provide this information to the police force
investigating this matter as well as to your issuing bank.


Warmest regards,

Amazon.co.uk
Investigation Specialist

maninthestreet

pigeonpie wrote: »

I've just received an email (below) which I am not at all sure is genuine. It looks dodgy and may be from the same crowd attempting to use my card details. Can anyone advise please? I can't find a relevant phone no for Amazon customer service - if anyone can help would be most grateful as think I should ring them first. I haven't replied yet to the email. I have recently and it seems unwisely placed an order via amazon with pixmania and wondered if this is how the Deed happened.
thank you for any help.

address-verification@amazon.co.uk wrote :



Greetings from Amazon.co.uk.

During a routine review of orders, we discovered that a new account has been opened which quotes your Visa with the last five
digits 4****(i've deleted nos) but not any of the shipping addresses that you have registered on your account.

As it appears the card was used without your authorisation, we have closed this new account and cancelled any outstanding orders. If this
new account is indeed yours, then please respond to this email message and we will reinstate it. If your card has been used without your
authorisation, you should review all recent charges made to this card and dispute any unauthorised transactions with your issuing bank. We
would recommend that you cancel the card immediately and that you report this matter to your local police.

British banking regulations do provide you with certain protection regarding unauthorized charges. In general, these regulations limit
the number of days the issuing bank has to settle the disputed charges
and credit your account.

We were able to verify that your credit card was not compromised from our site. Our credit card data is stored on a computer that is not
connected to the Internet. When credit card data is received it is sent to a dedicated computer via a proprietary one-way interface. The
information is stored no other place. Access to the data is restricted
and, when accessed, logged.

Unfortunately, we are not permitted to provide you with any further details about the unauthorised use of your card. However, we
will provide this information to the police force
investigating this matter as well as to your issuing bank.


Warmest regards,

Amazon.co.uk
Investigation Specialist

Displat the email with full headers, then check ripe.net to see where the IP address it was from is registered.

pigeonpie

thanks - it is genuine. a few fraudulent amazon purchases as well, for small amounts so card is cancelled.
Watch out if you are using amazon, marketplace sellers or pixmania. It may be hackers using amazon as the majority of the fraud purchases were on amazon....as in .co.uk but i do have a EU email address linked to that a/c so who knows where the hackers are.

speedy_gonzalez

I had the same e-mail on Sunday morning. Cancelled my card and checked my bank account. At the moment the account looks okay but some legit purchases made on Saturday aren't showing up yet so I'm keeping an eye on it in case anything odd shows up later.
I know the original post was from a few years but thought it might be worthwhile alerting people.