refusing p+p refund on faulty return

eskimo26

I've got a seller on amazon happy to do a return but 'we don't refund post and packing.'

Now this is a FAULTY item not a standard return so am i right that they are obliged by law to refund p + p and which law do i quote please?

bod1467

SOGA (1979) says that the seller must cover costs of return to them of a faulty item.

I'm assuming this is a Marketplace seller and not Amazon themselves?

Irn-Bru-Kid

eskimo26 wrote: »

I've got a seller on amazon happy to do a return but 'we don't refund post and packing.'

Now this is a FAULTY item not a standard return so am i right that they are obliged by law to refund p + p and which law do i quote please?

You can request that the seller covers the cost of return postage, but Amazon won't make the seller refund you.

Doesn't matter which law you quote to the seller. If they refuse, the only thing you can do is complain to Amazon.

The seller will refund the full initial cost including postage. You might get some joy with Amazon, but I wouldn't hold my breath.

Hintza

When I was selling on Amazon the only way I could (easily) refund return P+P was via PayPal which I did offer but many never took me up on it.

If they don't refund give them a neg that will hurt them a lot more than any P+P will cost them.

st999

I would contact the firm and tell them that you are going to be posting on MSE forums asking what your rights are.

I did that to a firm that did not refund my P&P for returning an item.

I had a cheque 2 days later.

Irn-Bru-Kid

Hintza wrote: »

When I was selling on Amazon the only way I could (easily) refund return P+P was via PayPal which I did offer but many never took me up on it.

If they don't refund give them a neg that will hurt them a lot more than any P+P will cost them.

You can actually add a discretionary payment to any refund very simply now.

With regards to feedback, if they are a small seller, a negative will have an impact. If they are a large business seller, the feedback will have no effect.

eskimo26

Irn-Bru-Kid wrote: »

You can actually add a discretionary payment to any refund very simply now.

With regards to feedback, if they are a small seller, a negative will have an impact. If they are a large business seller, the feedback will have no effect.

Thank you all. It's a marketplace seller i get the feeling they are accommodating to returns but they lump them all into one category.

Hence they just say yes we'll take it but don't do p+p.

It's a seller that would take a big hit from neg feedback because it's there own product they are selling. [a generic wii controller sold under their own brand name.]

I have a feeling they will refund when i point out the facts.

Irn-Bru-Kid

eskimo26 wrote: »

Thank you all. It's a marketplace seller i get the feeling they are accommodating to returns but they lump them all into one category.

Hence they just say yes we'll take it but don't do p+p.

It's a seller that would take a big hit from neg feedback because it's there own product they are selling. [a generic wii controller sold under their own brand name.]

I have a feeling they will refund when i point out the facts.

Do they have a lot of feedback? If they receive a high number of feedback daily (i.e zoverstocks), your neg will disappear very quickly.

Hintza

Irn-Bru-Kid wrote: »

You can actually add a discretionary payment to any refund very simply now.

Is that a new feature designed for these situations?

Irn-Bru-Kid

Hintza wrote: »

Is that a new feature designed for these situations?

When you issue a refund, the full amount to be refunded is listed and then there is a box below it where you can add an amount to cover postage/goodwill etc.

unholyangel

If they are a registered business, there is always trading standards. Hell even if they arent a registered business but selling in the course of a business, there is TS