virgin media debt with advantis

niya

Hi I dont know if this is the right place to post this

I last used virgin media a couple of years ago however i did not pay my last bill, first it went to a company called moorcroft i still didnt pay. For the past year i have been trying to sort out my credit history. June 2012 it was passed to advantis like moorcroft i was asked to pay £119.89, i start making payments of £10 per week i had paid £90 then called to make the last two weeks payment £15 and £14.89. at that time they told me virgin media had added on £10 in july 2012. i called virgin they had no idea of these charges, so i asked advantis to send me proof they sent me a letter of a balance. after numerous calls to virgin and advantis, advantis said in order to file a dispute i had to pay the balance, on tuesday 11th september i paid the £10 as the final £14.89 was being taken out of my account that same day and they said another £5 had been added on, im frustrated i know its not a lot of money but im a single mom of 3 and feel im being ripped off what can i do? Virgin media are still denying these charges but can virgin media actually do this? is there any thing i can do to stop this

bod1467

Sounds like these are additional levies imposed by the debt collection agency, not Virgin. (Unless I'm mistaken, Virgin have probably sold the debt to the DCA).