Overcharged on postage by £20!

confusedmummy

I bought a really nice rug from an ebay seller with postage quoted at £30. The rug sold for £10. I assumed that the rug was very heavy and that would account for the postage cost. However, when the parcel arrived and I looked at the postage cost it was just over £10, so the seller has made just under £20 out of me from postage. I have emailed the seller questioning the postage cost, but is there anything I can do? This is a real ripoff!

Crowqueen

It's reasonable if you expected it to be heavy - tbh I wouldn't know how much a rug cost to post, so the 'you knew what you were paying before you bid' issue doesn't really hold much water, if any, here.

There isn't a specific way you can force the seller to refund - and I wouldn't suggest threatening with a neg at all - but you can certainly leave appropriate feedback.

hiccup123

you can't force the buyer to refund as mentioned but contact them and say you are not happy. you could mention that you will wait for their response before leaving feedback. Then leave appropriate feedback...I know what i would leave.
There are some sellers that do charge extra in their P&P and this means they make more money without having to pay extra ebay fees

Crowqueen

you could mention that you will wait for their response before leaving feedback.

Sadly some people could interpret that as feedback extortion. Although it's quite obviously fee evasion in this case - someone who made a genuine mistake would have refunded without having to be asked - eBay will take that as a sign of a buyer trying to bully the seller into a partial refund or somesuch.

Anything at all that would give a poor seller wiggle room would be better avoided.

Strapped

Is the rug worth £40 delivered?

kev225

If the postage had been £10 the winning bid would probably have been £30.

What's the difference?

You knew in advance the costs, you judged it to be worth £40.

The seller should by no means be expected to refund you.

Just out of interest, would you offer to pay extra for the postage on 'free postage' items. No? Well it's a two way street. Leave low stars, move on.

harveybobbles

For £30 postage I would have asked if it was possible to collect the item, as I can drive quite far on £30 fuel..

RainbowDrops

Strapped wrote: »

Is the rug worth £40 delivered?

kev225 wrote: »

You knew in advance the costs, you judged it to be worth £40.

The OP mentioned they thought it would be heavy, justtifying the cost estimate.
But as it was far less, maybe the rug isn't as high quality as expected?

charlies_mum

I have sold rugs in the past and send them by Interpercel with TNT at a cost of £8.99 + VAT, and these are rugs that weigh about 10kg.

If I had charged £30, I would be expecting a 1* for P & P and possibly a neutral.

I have been given several 1* for P & P for a overcharge of 19p so I would definitely be expecting a refund.

Strapped

RainbowDrops wrote: »

The OP mentioned they thought it would be heavy, justtifying the cost estimate.
But as it was far less, maybe the rug isn't as high quality as expected?

Which is why I asked the question - is the rug, delivered to you, worth £40? If not, complain. If it is, I wouldn't bother but leave appropriate feedback/stars.

I'm guessing that this is a one-off for the seller because there are much cheaper ways to send a rug than with Royal Mail.