Problem downloading documents Windows 7

wadewade

I use Windows Live Mail to access my email account with Blueyonder (Virgin Media). It's worked perfectly until now but suddenly it has stopped downloading attachments (mail comes in as usual). I click on download as usual but nothing appears. I suspect I must have clicked on something to cause the problem and wonder if anyone has come across it before? Thanks.

macman

If you are using a desktop email client like WLM then the attachment is already there when the email is received. You shouldn't have to 'download' anything. Just click on the paperclip to open the attachment. What file format are these documents in?

wadewade

That's funny, I've never opened them that way, I always click on the word "Download" by the title of the attachment. They are usually .doc, .docx or pdf. I've now tried using the paperclip but that doesn't seem to work either. Strangely however if I click on "View as HTML" it does work but the formatting/graphics seem a bit hit and miss. I'm sure I've clicked on something and caused chaos!

libra10

You could try to restore to before the problem occurred.

Ensure everything is backed up first though.

Good luck

wadewade

Than you, I'll give it a try.

johnnyboyrebel

It could be that after clicking 'download', the document has in fact downloaded, it just isn't giving a prompt to tell you so.

Yahoo mail does this.

Check in your default download folder, I guess this may be Start menu>Your username>Downloads although this can be changed so look wherever downloads normally go. Personally all my downloads save to the desktop as they are easier to find.

wadewade

I didn't know about that so I'll check tomorrow.

Thank you.

wadewade

No, I've just tried there, - I seem to have a selection of old things saved there but no recent documents or pdfs. I don't know much about computers but to me it almost feels I've clicked on something by mistake and told my computer not to accept downloads!

johnnyboyrebel

wadewade wrote: »

No, I've just tried there, - I seem to have a selection of old things saved there but no recent documents or pdfs. I don't know much about computers but to me it almost feels I've clicked on something by mistake and told my computer not to accept downloads!

Sorry for the delay. I just set up a test Live Mail account and sent myself an email with attachment.

I clicked the attachment and it opened straight away. It also saved in my 'downloads' folder. Even though I use a mac, this would suggest the downloads folder is the default. It looks to me like you have changed this inadvertently.

The easiest way to find it is find an email where you have downloaded the attachment and note the attachment name eg '1234.jpg'. Then just do a standard windows search for that file name (Windows icon in bottom left of screen then type filename in the 'search' box if using Windows 7) as it will find it on your pc. If you then right click it and choose 'properties' (don't left click and open it) it will give you the path. This is where that attachment is and, most likely, where every other attachment is going to aswell.

wadewade

Many thanks - I'll give it a try tomorrow.

wadewade

Thank you all for your help. I've discovered that if I click on the word download under the message and right click and then click open it is working so I don't know why I had so much hassle for a couple of weeks. All seems to be OK now, thank you all.