very transfered my order why?

accyuklad

i was placing a order for a washing machine and fridge freeze and it said it was made when i checked my account there was no order and 5minutes later i got a email from littlewoods saying i made a order for £648 i think it was around that and on very it was £438

they must think im stupid to pay extra money for the same stuff thats on very at a less price

so i told very i want to cancel order seeming they transfered it and now they saying i dont have a order to cancel

but why transfer it without my permission:(

so now i had to email littlewoods to cancel order as i never did a order on there

accyuklad

anyone had this before

visidigi

I think you'll need to explain it a bit more, It's very hard to follow what has actually happened.

Very.co.uk_company_representative

Hi accyuklad,

We understand your frustration with this and would like to help you further.

Please email your details to Network@VeryHQ.co.uk and we will be happy to look into this for you.

Many Thanks

Layla
Very.co.uk Comapny Representative.

accyuklad

visidigi wrote: »

I think you'll need to explain it a bit more, It's very hard to follow what has actually happened.

what i mean is i placed a order on very and it not showing that i made a order and now i got a email from littlewoods saying i made the order with them when i didnt so they wanting extra money but on very it was only about £440 so im confused on why very wouldnt do the order but transfered my order onto littlewoods

visidigi

Littlewoods and Very are the same company group - Shop Direct.

Looks like one side of the business may deal with certain items, sounds like an internal order processing issue, very rep is the best person to advise as without internal knowledge no one here can help.

terra_ferma

Did you visit both littlewoods and very? It looks like it could be a problem with cookies, some of them last up to a month, a believe.
Have you contacted Littlewood, you should be able to cancel under distance selling regs.

Even if it went as far as them sending it to you, could you just not refuse delivery, before you need to pay any money to your littlewood account (assuming you have one, otherwise it would be a bit odd).

Incidentally, Littlewoods are more expensive than Very and Isme, in my experience, for some mysterious reason.

deanos

terra_ferma wrote: »

Incidentally, Littlewoods are more expensive than Very and Isme, in my experience, for some mysterious reason.

Its not a mystery, Littlewoods offer free credit for up to a year and free delivery and a certain % cashback depending on how much you spend over the year , this has always been the case

terra_ferma

deanos wrote: »

Its not a mystery, Littlewoods offer free credit for up to a year and free delivery and a certain % cashback depending on how much you spend over the year , this has always been the case

yes, that makes sense
"free" credit.. except that you pay extra upfront...

very offer free delivery too, with collect+, incidentally