Hastings Direct

jamhun

I was not referring to anyone in particular.
What I meant was, that people are quick to complain, but very slow with their praise.
Sorry if you thought it was aimed at you.

James

GillianY1

I took out a policy with Hastings Direct in July and was unfortunately involved in a (non fault) accident in August. I found them very helpful when I called to report the accident and was contacted by the repair centre and lawyers the very same day. I have found them very helpful and have had a couple of follow up phone calls from them to keep me up to date with the process of my claim.In comparison to Sheilas Wheels who I was with last year and was involved in (another non fault) accident. Sheilas Wheels were extremely unhelpful and slow at dealing with the claim. The lawyers they used were awful as well. I was the one constantly on the phone to them chasing up paper work and am actually still waiting for them to send me a letter to say the claim has now been settled and on a non fault basis so that I can pass this on to my current insurer (8 months after the accident happened!!)