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Bank left me confused-Please read.

Sent my 1st letter, got one in return about 9 days later saying they were investigating.

Sent my 2nd letter(the court letter), and about 1 and a half weeks later have received a letter from them saying they are 'looking into my concerns' and will have an answer OR update no later than 2nd April.

They sent that letter on the 29th of march. What are they doing and should i start court proceeding's, bearing in mind they said they will have an answer or update by today, even though they could have just sent the answer or update? What a waste of paper.....and time.

PS- I'm scared about going to court :(

Comments

  • nickmack
    nickmack Posts: 4,435 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Roland_H wrote: »
    They sent that letter on the 29th of march. What are they doing and should i start court proceeding's, bearing in mind they said they will have an answer or update by today, even though they could have just sent the answer or update? What a waste of paper.....and time.

    When the time is up for your 2nd letter, start court proceedings, also see the two links in my signature.
  • Roland_H wrote: »
    Sent my 1st letter, got one in return about 9 days later saying they were investigating.

    Sent my 2nd letter(the court letter), and about 1 and a half weeks later have received a letter from them saying they are 'looking into my concerns' and will have an answer OR update no later than 2nd April.

    They sent that letter on the 29th of march. What are they doing and should i start court proceeding's, bearing in mind they said they will have an answer or update by today, even though they could have just sent the answer or update? What a waste of paper.....and time.

    PS- I'm scared about going to court :(

    stick with the time scale, they are stalling you... go for it, ;)
  • Twinkly
    Twinkly Posts: 1,772 Forumite
    Roland_H wrote: »
    ...

    PS- I'm scared about going to court :(

    Dont be scared :) Take a look here it is very reassuring about what actually happens in court for an undefended claim.

    Top thanks to OP showmethemoney! for her post.
    http://forums.moneysavingexpert.com/showthread.html?t=393532

    Good luck :)
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