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Failed Cash Point Transaction But Account Still Debited
swisstoni
Posts: 3 Newbie
Hi all,
last week, I used a Paypal AccessCard to withdraw funds from my account at a local cash machine. The machine stated that it was unable to contact my card issuer. I shortly later received an e-mail from Paypal stating the £240 had been debited from my account. I immediately contacted Paypal who advised me to contact the Card issuer. I did this and they said, yes it was showing on my account as failed and the money would be re-credited to my account within 24 hours. I checked after the 24 hours and no credit had been made. I contacted them again and was assured the matter had been passed to their technical team for rectification and definately would be resolved in the ensuing 24 hours. 6 phonecalls and 6 days later, I still have not received a refund and having just spoken to another advisor and getting nowhere, apparently it is still in the hands of the technical team. (I asked to speak to a manager, however surprisingly, they are all in a management meeting today and would not be contactable until tomorrow!). I feel I am being 'fobbed off' and wondered if there are offers of advice on what I could do next. Are there any time limits that the company have to adhere to? Can I claim compensation for for all the phonecalls I have made to their 0845 number? Any help would be gratefully appreciated. Tony
last week, I used a Paypal AccessCard to withdraw funds from my account at a local cash machine. The machine stated that it was unable to contact my card issuer. I shortly later received an e-mail from Paypal stating the £240 had been debited from my account. I immediately contacted Paypal who advised me to contact the Card issuer. I did this and they said, yes it was showing on my account as failed and the money would be re-credited to my account within 24 hours. I checked after the 24 hours and no credit had been made. I contacted them again and was assured the matter had been passed to their technical team for rectification and definately would be resolved in the ensuing 24 hours. 6 phonecalls and 6 days later, I still have not received a refund and having just spoken to another advisor and getting nowhere, apparently it is still in the hands of the technical team. (I asked to speak to a manager, however surprisingly, they are all in a management meeting today and would not be contactable until tomorrow!). I feel I am being 'fobbed off' and wondered if there are offers of advice on what I could do next. Are there any time limits that the company have to adhere to? Can I claim compensation for for all the phonecalls I have made to their 0845 number? Any help would be gratefully appreciated. Tony
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Comments
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Write to them making a formal complaint. Escalate it to the Financial Ombudsman if necessary0
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I feel I am being 'fobbed off' and wondered if there are offers of advice on what I could do next. Are there any time limits that the company have to adhere to? Can I claim compensation for for all the phonecalls I have made to their 0845 number? Any help would be gratefully appreciated. Tony
Usually if you don't get the cash and it has not updated after a couple of days. The card issuer will send a request to the ATM owner to run a balance check on the ATM. This also involves checking the till roll inside the ATM.
Timescale is around 28 days for the info to comeback to them.
No idea if they have too refund while it is invistigated. But many card providers will do. Under the advise is temp and you may be redebited if they are informed it did give the cash.
Very common problem.Never ASSUME anything its makes a>>> A55 of U & ME <<<0
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